Magela Massarino
Budd Lake,NJ
Summary
Dynamic hospitality professional with experience in fast-paced dining and beverage service. Recognized for exceptional communication skills and attention to detail, contributing to improved customer retention and satisfaction through effective complaint resolution.
Overview
1
1
Language
3
3
years of professional experience
Work History
Bartender/Server
Doherty
Hackettstown, NJ
08.2024 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Managed bar inventory and ensured compliance with health regulations.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Resolved customer complaints effectively, enhancing overall satisfaction and retention.
- Upheld strict regulations for safe alcohol service and food safety.
Starbucks Barista
STARBUCKS COFFEE COMPANY
Hackettstown, NJ
10.2023 - 08.2025
- Prepared and served high-quality beverages to ensure customer satisfaction.
- Provided exceptional customer service by engaging with customers and addressing inquiries.
- Operated espresso machines and brewing equipment with precision and efficiency.
- Maintained cleanliness and organization of the workspace in compliance with health standards.
- Trained new baristas on beverage preparation techniques and company policies.
Education
High School Diploma -
County College of Morris
Randolph Township, NJ11.2029
Skills
- Teamwork
- Collaboration
- Fast learner
- Customer service
- Friendly and outgoing
- Multitasking
- Hospitality and guest service
Languages
Spanish
Native or Bilingual
Timeline
Bartender/Server
Doherty
08.2024 - Current
Starbucks Barista
STARBUCKS COFFEE COMPANY
10.2023 - 08.2025
High School Diploma -
County College of Morris