Maggie Ackerman
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Dedicated and mindful, offering passionate and informed support for students and staff. Experienced interpersonal communicator addresses unique queries within educational settings and accommodating.
Overview
5
5
years of professional experience
Work History
Server
Spirits & Tales, The Oaklander Hotel
Pittsburgh, PA
10.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
Best Buddies Mentor
University Of Pittsburgh
Pittsburgh, PA
10.2022 - Current
- Empowered special-education individuals, aka Buddies, through counseling and skill-building exercises.
- Built meaningful and lasting relationships with the "buddies"
- Fostered a new understanding and perspective of special-education individuals
- Built trust and rapport with buddies through positive reinforcement and strong communication skills.
Instructional Assistant
Spring-Ford School District
Royersford, PA
06.2023 - 08.2024
- Provided support during classes, group lessons, and classroom activities.
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Taught multiple subjects to students with intellectual or emotional disabilities.
Server
TopGolf
King of Prussia, PA
05.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Shift Manager
Clean Juice
Collegeville, PA
07.2020 - 11.2022
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Tracked receipts, employee hours, and inventory movements.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained and mentored new employees to maximize team performance.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Tutor
Mantz Family
Royersford, PA
08.2021 - 06.2022
- Monitored student progress and provided feedback and support.
- Collaborated with parents to develop appropriate tutoring lessons.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Front Desk Associate
BodyRide
Royersford, PA
08.2019 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
Education
Bachelor of Science - Communication Sciences And Disorders
University of Pittsburgh
Pittsburgh, PA05.2026
High School Diploma -
Spring-Ford Senior High School 9-12 Ctr
Royersford, PA06.2022
Skills
- Customer Service and Rapport
- Conflict Management
- High-Volume Environments
- Professional Relationship Development
- Food Preparation and Safety
- Guest Satisfaction
- Transactions and Cash Handling
- Collaborative Relationships
- Child Programs
- Special Education
Languages
Spanish
Professional Working
Timeline
Server
Spirits & Tales, The Oaklander Hotel
10.2023 - Current
Instructional Assistant
Spring-Ford School District
06.2023 - 08.2024
Server
TopGolf
05.2023 - 08.2023
Best Buddies Mentor
University Of Pittsburgh
10.2022 - Current
Tutor
Mantz Family
08.2021 - 06.2022
Shift Manager
Clean Juice
07.2020 - 11.2022
Front Desk Associate
BodyRide
08.2019 - 03.2020
Bachelor of Science - Communication Sciences And Disorders
University of Pittsburgh
High School Diploma -
Spring-Ford Senior High School 9-12 Ctr