Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maggie Allen

Ankeny,IA

Summary

Proven Detention Officer with a background at Polk County Sheriff's Office, adept in emergency response and conflict resolution. Demonstrates strong leadership in high-stress situations, ensuring safety and security. Skilled in de-escalation, behavioral observation, and report writing, with a commitment to improving facility operations and inmate management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Detention Officer

Polk County Sheriff's Office
2023.07 - Current
  • Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
  • Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Processed inmates by taking photographs and fingerprints.
  • Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.

Cashier/Cook

Bob's Drive Inn
2018.08 - 2022.08
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Landscaper

Sitzmann Lawncare And Landscape
2018.08 - 2022.08
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Performed equipment maintenance and repairs to keep tools functional for projects.

Education

Associate of Applied Science - Criminal Justice

Des Moines Area Community College
Ankeny, IA
05.2024

Skills

  • Patience
  • Trained in defensive tactics
  • First Aid Certification
  • Incident Reporting
  • Conflict resolution skills
  • Safety and security enforcement
  • Body and cell searches
  • Emergency Response
  • Behavioral observation
  • Physical restraint
  • De-Escalation Techniques

Certification

  • 80 Hour Basic Jail School Training - April 2024
  • Certificate in DS168 Dependent Adult Abuse Mandatory Reporter Training - April 2024
  • Certificate in Mental Health First Aid for Correctional Professionals - April 2024
  • Certificate in Initial Responder First Aid - April 2024
  • Defensive Tactics Training - July 2023 and March 2024
  • Certified in taser use within Correctional settings - July 2023
  • Certified in pepper spray use within Correctional settings - July 2023


Timeline

Detention Officer

Polk County Sheriff's Office
2023.07 - Current

Cashier/Cook

Bob's Drive Inn
2018.08 - 2022.08

Landscaper

Sitzmann Lawncare And Landscape
2018.08 - 2022.08

Associate of Applied Science - Criminal Justice

Des Moines Area Community College
  • 80 Hour Basic Jail School Training - April 2024
  • Certificate in DS168 Dependent Adult Abuse Mandatory Reporter Training - April 2024
  • Certificate in Mental Health First Aid for Correctional Professionals - April 2024
  • Certificate in Initial Responder First Aid - April 2024
  • Defensive Tactics Training - July 2023 and March 2024
  • Certified in taser use within Correctional settings - July 2023
  • Certified in pepper spray use within Correctional settings - July 2023


Maggie Allen