Maggie Allen
Ankeny,IA
Summary
Proven Detention Officer with a background at Polk County Sheriff's Office, adept in emergency response and conflict resolution. Demonstrates strong leadership in high-stress situations, ensuring safety and security. Skilled in de-escalation, behavioral observation, and report writing, with a commitment to improving facility operations and inmate management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Detention Officer
Polk County Sheriff's Office
07.2023 - Current
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
Cashier/Cook
Bob's Drive Inn
08.2018 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Landscaper
Sitzmann Lawncare And Landscape
08.2018 - 08.2022
- Maintained grounds by trimming, weeding, and general clean-up.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Performed equipment maintenance and repairs to keep tools functional for projects.
Education
Associate of Applied Science - Criminal Justice
Des Moines Area Community College
Ankeny, IA05.2024
Skills
- Patience
- Trained in defensive tactics
- First Aid Certification
- Incident Reporting
- Conflict resolution skills
- Safety and security enforcement
- Body and cell searches
- Emergency Response
- Behavioral observation
- Physical restraint
- De-Escalation Techniques
Certification
- 80 Hour Basic Jail School Training - April 2024
- Certificate in DS168 Dependent Adult Abuse Mandatory Reporter Training - April 2024
- Certificate in Mental Health First Aid for Correctional Professionals - April 2024
- Certificate in Initial Responder First Aid - April 2024
- Defensive Tactics Training - July 2023 and March 2024
- Certified in taser use within Correctional settings - July 2023
- Certified in pepper spray use within Correctional settings - July 2023
Timeline
Detention Officer
Polk County Sheriff's Office
07.2023 - Current
Cashier/Cook
Bob's Drive Inn
08.2018 - 08.2022
Landscaper
Sitzmann Lawncare And Landscape
08.2018 - 08.2022
Associate of Applied Science - Criminal Justice
Des Moines Area Community College
- 80 Hour Basic Jail School Training - April 2024
- Certificate in DS168 Dependent Adult Abuse Mandatory Reporter Training - April 2024
- Certificate in Mental Health First Aid for Correctional Professionals - April 2024
- Certificate in Initial Responder First Aid - April 2024
- Defensive Tactics Training - July 2023 and March 2024
- Certified in taser use within Correctional settings - July 2023
- Certified in pepper spray use within Correctional settings - July 2023
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