Maggie Bender
Henderson,NV
Summary
Highly adaptable operations and public safety professional with a BA in Psychology and Counseling and proven experience supporting high stakes environments requiring sound judgment, risk awareness, and rapid decision making. Skilled in coordinating complex situations, managing sensitive information, and maintaining operational effectiveness under pressure. Trained in crisis intervention, incident management principles, and structured response protocols. Recognized for professionalism, composure, and the ability to assess evolving situations and support organizational safety and continuity. Strong background in communication, coordination, and behavioral risk awareness across public safety, legal, and institutional settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Police Communications Dispatcher
CCSDPD
Henderson, NV
09.2022 - Current
- Coordinate emergency and non-emergency response by receiving, prioritizing, and dispatching calls for service to law enforcement and emergency personnel.
- Utilize Computer-Aided Dispatch (CAD), telecommunications systems, and radio communications to support real-time emergency operations.
- De-escalate emotionally charged callers using crisis intervention, active listening, and verbal control techniques to stabilize situations and support safe outcomes.
- Provide accurate, time-sensitive information to first responders to improve situational awareness and operational effectiveness.
- Apply emergency response protocols and structured procedures to ensure appropriate prioritization and handling of incidents.
- Maintain composure and decision-making accuracy while managing multiple active incidents in high-pressure environments.
- Utilize mapping and location systems to identify caller locations and support timely and accurate emergency response.
- Maintain strict confidentiality while handling sensitive and high-risk information.
- Support continuity of operations during critical incidents through effective communication and coordination.
Student Coordinator
Hope International University
Fullerton, CA
08.2021 - 05.2022
- Provided individualized support and resource coordination for students experiencing academic, personal, and psychological challenges.
- Conducted confidential one-on-one meetings to assess needs and connect individuals with appropriate mental health, academic, and wellness services.
- Supported suicide prevention, mental health awareness, and intervention efforts through student outreach and support coordination.
- Collaborated with Psychology and Human Resources departments to support recruitment, student engagement, and wellness initiatives.
- Assisted with identifying and recruiting qualified candidates for internal employment opportunities.
- Facilitated diversity and cross-cultural communication initiatives to promote an inclusive and supportive environment.
- Maintained strict confidentiality while handling sensitive personal and psychological information.
- Demonstrated strong interpersonal, crisis communication, and problem-solving skills.
Front Office Representative
Nevada Morris Law Firm
Henderson, NV
06.2019 - 12.2021
- Served as primary point of contact for clients, managing sensitive legal information with professionalism and discretion.
- Coordinated client scheduling, consultations, and case-related communications.
- Maintained organized legal records, documentation, and case files in compliance with confidentiality standards.
- Communicated professionally with clients experiencing stressful legal situations, providing clear information and support.
- Assisted attorneys and legal staff with administrative and operational coordination.
- Demonstrated strong attention to detail, multitasking ability, and organizational skills in a fast-paced environment.
- Supported daily office operations to ensure efficiency and workflow continuity.
Education
Bachelor of Science - Psychology
Hope International University At Fullerton
Fullerton, California05-2022
Skills
- Risk Assessment & Situational Awareness
- Operational Support & Coordination
- Incident Management & Response Support
- Crisis Intervention & Conflict Resolution
- Confidential & Sensitive Information Handling
- Incident Documentation & Reporting
- Protocol Compliance & Regulatory Awareness
- Critical Thinking & Rapid Decision-Making
- Information Analysis & Prioritization
- Emergency Preparedness Principles
- Cross-Functional Coordination
Certification
Verbal De-Escalation Skills Certification
Dolan Consulting Group — Issued April 2024
Credential ID: TE1BRTSOF3
Trauma Intervention Program (TIP) Certification
Trauma Intervention Program of Southern Nevada — Issued January 2024
Active Attack Emergency Communications
Texas A&M University — Issued November 2022
National Response Framework, An Introduction (IS-800.D)
Federal Emergency Management Agency (FEMA) — Issued December 2023
Introduction to National Incident Management System (IS-700)
Federal Emergency Management Agency (FEMA) — Issued December 2023
Introduction to Incident Command System (IS-100)
Federal Emergency Management Agency (FEMA) — Issued December 2023
Basic Incident Command System for Initial Response (ICS-200)
Federal Emergency Management Agency (FEMA) — Issued December 2023
Timeline
Police Communications Dispatcher
CCSDPD
09.2022 - Current
Student Coordinator
Hope International University
08.2021 - 05.2022
Front Office Representative
Nevada Morris Law Firm
06.2019 - 12.2021
Bachelor of Science - Psychology
Hope International University At Fullerton