Maggie Carlock
Portland,ME
Summary
Organized and efficient Surgical Coordinator skilled in managing surgical schedules, coordinating patient care, and ensuring optimal patient experience. Specializes in operating room preparation, patient communication, and surgical team collaboration. Excels in time management, problem-solving, and adaptability.
Overview
7
7
years of professional experience
Work History
Surgical Coordinator
Eyecare Medical Group
Portland, ME
01.2024 - Current
- Provided administrative support to surgeons, nurses and other medical staff in the operating room.
- Scheduled follow-up appointments as designated by physician.
- Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
- Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery.
- Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
- Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
- Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
- Entered data into electronic medical record system accurately and timely using ICD-10 coding standards when applicable.
- Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
Patient Service Coordinator
EYECARE MEDICAL GROUP
Portland, USA
11.2021 - 12.2023
- Management of physicians' daily schedule.
- Coordinate with ocular surgery scheduler and OR staff.
- Responsible for organizing the team of secretaries in the practice.
- Collect monthly data to inform expected practice's workflow.
- Training secretary team on new software and skill sets.
- Greeted patients and visitors in a friendly and professional manner.
- Ensured medical records were accurately updated with patient information.
- Assisted with scheduling appointments for patients.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
Patient Care Coordinator
CASCOBAY EYECARE
Falmouth, USA
05.2019 - 11.2021
- Maintained a moving workflow of patients with, by coordinating with doctors and doctor's assistant
- Managed doctors' schedule, as described above
- Responsible for purchases of optical goods, as well as notification to patients once available
- Create a welcome and comfortable environment for patients
Billing agent
CHARTER COMMUNICATIONS
Portland, USA
02.2018 - 05.2019
- Handled 70-100 incoming calls in a shift
- Quick problem solving skills
- Manipulating variety of tools and billing systems to manage accounts
Education
High School Diploma -
HOMESCHOOL
LEBANON, ME05.2014
Skills
- Client Support
- Proficient in Conversational Spanish
- American Sign Language Proficiency
- Clear Verbal Communication
- Collaboration With Diverse Teams
- Patient coordination
- Insurance Verification
- Skilled in Using Microsoft Office 365 Tools
- EHR Software Knowledge
- Obtaining authorizations
- Calendar Management
References
Available upon request
Timeline
Surgical Coordinator
Eyecare Medical Group
01.2024 - Current
Patient Service Coordinator
EYECARE MEDICAL GROUP
11.2021 - 12.2023
Patient Care Coordinator
CASCOBAY EYECARE
05.2019 - 11.2021
Billing agent
CHARTER COMMUNICATIONS
02.2018 - 05.2019
High School Diploma -
HOMESCHOOL
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