Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maggie Cobb

Manor

Summary

Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.

Overview

15
15
years of professional experience

Work History

Head Cashier

Lowes Home Improvement
Bastrop
11.2024 - 05.2025
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Trained new cashiers on register procedures and customer service standards.
  • Handled customer complaints professionally and escalated issues when necessary.
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.

Account Manager, Inside Sales

Dell Technologies
Round Rock
10.2015 - 04.2024
  • Managed client accounts through effective communication and relationship building.
  • Utilized CRM software to track sales activities and client interactions.
  • Collaborated with team members to address customer inquiries and resolve issues.
  • Conducted market research to identify new business opportunities and trends.
  • Organized follow-up calls and meetings to nurture leads and close sales opportunities.
  • Performed regular follow-up calls to ensure customer satisfaction levels remain high.

Store Manager

Armstrong McCall
Austin
05.2013 - 10.2015
  • Oversaw inventory management and maintained stock levels for optimal sales.
  • Implemented visual merchandising standards to enhance product presentation.
  • Trained new employees on customer service protocols and sales techniques.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.

Salon Director

TONI&GUY
Austin
03.2010 - 05.2013
  • Led daily salon operations and staff management for a busy upscale salon.
  • Coordinated marketing campaigns to attract new clients and promote salon services.
  • Fostered a positive work environment to encourage teamwork among salon professionals.
  • Managed inventory levels by ordering supplies as needed.
  • Analyzed financial statements to identify areas of improvement for cost savings.

Education

Cosmetology License - Cosmetology

Baldwin Beauty School
Austin, TX
03-2010

Some College (No Degree) - Deaf Communications

Austin Community College
Austin, TX

High School Diploma -

Comanche High School
Comanche, TX
05-2005

Skills

  • Cash handling
  • Register operation
  • Customer service
  • Staff training
  • Inventory management
  • Relationship building
  • Market research
  • Problem solving
  • Time management
  • Effective communication
  • Conflict resolution
  • Verbal/written communication
  • POS system troubleshooting
  • Schedule coordination
  • Punctual and reliable

Timeline

Head Cashier

Lowes Home Improvement
11.2024 - 05.2025

Account Manager, Inside Sales

Dell Technologies
10.2015 - 04.2024

Store Manager

Armstrong McCall
05.2013 - 10.2015

Salon Director

TONI&GUY
03.2010 - 05.2013

Cosmetology License - Cosmetology

Baldwin Beauty School

Some College (No Degree) - Deaf Communications

Austin Community College

High School Diploma -

Comanche High School

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