Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maggie Crosby

Elton,LA

Summary

Dynamic HR Clerk with proven expertise in implementing HR policies and enhancing benefits administration at Coushatta Tribe of Louisiana. Recognized for exceptional attention to detail and problem-solving abilities, I effectively managed confidential records and improved operational efficiency through data-driven insights and collaboration. Proficient in Excel and committed to fostering a diverse and inclusive workplace.

Overview

11
11
years of professional experience

Work History

HR Clerk

Coushatta Tribe of Louisiana
10.2024 - Current
  • Streamlined human resources processes by implementing efficient record-keeping methods and digital solutions.
  • Improved benefits administration through diligent tracking of enrollments, changes, and terminations.
  • Managed confidential personnel files, maintaining accuracy and privacy in compliance with legal requirements.
  • Provided administrative support during internal investigations, ensuring thorough documentation was maintained throughout the process.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.

Tribal Development Program

Coushatta Casino
10.2022 - 12.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.

Junior Analyst

Coushatta Casino
09.2020 - 10.2022
  • Supported senior analysts with ad-hoc data analysis requests, ensuring accurate results were delivered in a timely manner.
  • Participated in special projects as assigned by senior leadership team members while maintaining core responsibilities as Junior Analyst.
  • Provided administrative support to senior analysts and department professionals.
  • Generated monthly forecasting information to contribute to executive reports.
  • Collaborated with cross-functional teams to optimize business processes through data-driven recommendations, resulting in enhanced operational performance.
  • Assisted with the preparation of quarterly and annual financial reports, ensuring timely submission and compliance with regulatory requirements.
  • Maintained strict adherence to established policies surrounding data confidentiality and security, minimizing risk exposure for the organization.
  • Generated comprehensive financial reports for internal and external parties, contributing to greater transparency and accountability within the organization.
  • Developed Excel-based financial models to support budgeting and forecasting efforts, leading to better resource planning.
  • Assisted in developing customized dashboards for various stakeholders using visualization tools like Tableau or Power BI, increasing user engagement with data insights.

Tribal Development Program

Coushatta Casino
02.2020 - 09.2020
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Advantage Rep

Coushatta Casino
07.2019 - 02.2020
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.

Kitchen Cook/Food Server

Coushatta Tribe of Louisiana
10.2018 - 07.2019
  • Cleaned and sanitized work areas, utensils and equipment.
  • Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
  • Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.

Cashier

Coushatta Tribe of Louisiana
05.2017 - 10.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Tribal Monitor

Tribal Energy Resources, LLC
02.2018 - 04.2018
  • Facilitated communication among team members by serving as a liaison between field staff, project managers, and clients.
  • Contributed to archaeological project success by participating in all phases of excavation, including planning, fieldwork, data analysis, and report writing.
  • Advanced professional knowledge through participation in ongoing training opportunities.
  • Supported preservation efforts by assisting in the development of management plans for pipeline sites.
  • Identified important cultural features through careful examination of soil stratigraphy, artifact distribution, and site context.
  • Ensured safe work environment through strict adherence to established safety protocols during field operations.
  • Enhanced team efficiency with precise field documentation and thorough record-keeping practices.
  • Produced in-depth reports and published findings via papers in field journals.

Fast Food Crew Trainer

McDonald's Restaurant
07.2017 - 10.2017
  • Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
  • Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
  • Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
  • Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
  • Maintained a clean dining area for guests, ensuring a positive experience with every visit.
  • Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Reduced waste and optimized inventory use by implementing effective stock rotation practices.
  • Maintained high standards of cleanliness and hygiene, ensuring compliance with health and safety regulations.
  • Boosted customer service scores, attentively addressing and resolving customer complaints.

Health Department Filer

Inter-Tribal Council
11.2014 - 07.2015
  • Supported various departments by providing timely access to necessary documentation as requested.
  • Performed regular audits of the filing system, identifying gaps or redundancies and addressing them accordingly.
  • Demonstrated commitment to ongoing improvement by participating in periodic assessments of document filing processes, implementing adjustments as needed.
  • Collaborated with team members to develop a standardized labeling system for easy file identification.
  • Ensured sensitive information remained secure by implementing strict confidentiality protocols when handling documents.

Education

High School Diploma -

Elton High School
Elton

No Degree - Business Adminstration

Louisiana State University of Alexandria
Alexandria, LA
05-2028

Skills

  • Teamwork and collaboration
  • Forecasting trends
  • Attention to detail
  • Problem-solving abilities
  • Customer service
  • Critical thinking
  • Data entry
  • File management
  • Microsoft Excel
  • Business intelligence tools
  • Analytical thinking
  • Confidentiality practices

Timeline

HR Clerk

Coushatta Tribe of Louisiana
10.2024 - Current

Tribal Development Program

Coushatta Casino
10.2022 - 12.2022

Junior Analyst

Coushatta Casino
09.2020 - 10.2022

Tribal Development Program

Coushatta Casino
02.2020 - 09.2020

Advantage Rep

Coushatta Casino
07.2019 - 02.2020

Kitchen Cook/Food Server

Coushatta Tribe of Louisiana
10.2018 - 07.2019

Tribal Monitor

Tribal Energy Resources, LLC
02.2018 - 04.2018

Fast Food Crew Trainer

McDonald's Restaurant
07.2017 - 10.2017

Cashier

Coushatta Tribe of Louisiana
05.2017 - 10.2018

Health Department Filer

Inter-Tribal Council
11.2014 - 07.2015

High School Diploma -

Elton High School

No Degree - Business Adminstration

Louisiana State University of Alexandria

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Maggie Crosby