Meagan Gardner
Knoxville,TN
Summary
I am a former customer service sales representative who advanced to recruiting and retention manager by meeting goals. I have won several awards like 'The Dream Team EC' among 20 sites nationwide. I have gained timekeeping and additional HR skills and am a motivated team player ready for new challenges.
Overview
11
11
years of professional experience
Work History
HR Clerk
Duncan & Sons’ Building Maintenance, LLC
Knoxville, TN
06.2023 - 11.2025
- Reviewed daily employee timecards to ensure compliance with work schedules and company policies, maintaining accurate timekeeping records.
- Monitored lunch breaks to confirm employees were adhering to scheduled break times, contributing to operational efficiency.
- Identified and corrected timecard discrepancies, promptly resolving any errors to maintain accurate payroll data.
- Collaborated with payroll team to ensure smooth and timely payroll processing, supporting accurate compensation for all employees.
HR Clerk
Duncan & Sons’ Building Maintenance, LLC
Knoxville, TN
05.2023 - 06.2023
- Processed paperwork related to new hires, terminations, and leaves of absence.
- Assisted in developing internal policies related to human resources management.
- Keeping operations fully compliant with internal and government standards.
Recruiting and Retention Manager
DialAmerica
Knoxville, TN
08.2022 - 03.2023
- Oversaw the recruiting department by executing strategic recruitment/staffing plans for the entire site.
- Developed and managed database of applicants.
- Generated monthly/annual reports regarding my staff to place a plan for us to continue excelling.
- Nurtured relationships to ensure our agents have a healthy and fun working environment.
Employment Coordinator
DialAmerica
Knoxville, TN
08.2015 - 08.2022
- Conducted phone screens to schedule and conduct in house interviews for qualified applicants.
- Made hiring decisions to place our best candidates into the training class they would excel the most.
- Organized employee records while staying compliant with internal and government requirements.
- Completed Everify/I-9’s for new hires.
- Helped to improve employee retention by increasing job satisfaction and creating job opportunities.
Call Center Representative
DialAmerica
Knoxville, TN
07.2014 - 08.2015
- Called existing SiriusXM Radio customers on behalf of our client to assist them with upgrading their accounts, renewing their accounts, or to have them subscribe following their free trial to ensure no interruptions in their service.
- Worked closely with health insurance companies by making outbound calls to members offering and scheduling them for a free in home exam.
Education
Diploma -
Fulton High School
Knoxville, TN05-2008
Skills
- Teamwork
- Customer service
- Record keeping
- Leadership
- Communication skills
- Microsoft
- Relationship Building
- Timekeeping
Timeline
HR Clerk
Duncan & Sons’ Building Maintenance, LLC
06.2023 - 11.2025
HR Clerk
Duncan & Sons’ Building Maintenance, LLC
05.2023 - 06.2023
Recruiting and Retention Manager
DialAmerica
08.2022 - 03.2023
Employment Coordinator
DialAmerica
08.2015 - 08.2022
Call Center Representative
DialAmerica
07.2014 - 08.2015
Diploma -
Fulton High School