MAGGIE ELLERBROEK
Las Vegas
Summary
Accomplished hospitality professional with expertise in customer service and leadership, honed at Firecreek. Proven ability to enhance guest experiences through upselling techniques and attention to detail. Skilled in POS system operations and wine pairing, consistently achieving high client satisfaction. Recognized for resourcefulness and reliability, driving repeat clientele and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Server
Firecreek
West Des Moines
10.2023 - 11.2024
- Coordinated with kitchen staff to ensure timely food delivery.
- Trained and mentored new servers to enhance team performance.
- Managed opening and closing duties to facilitate restaurant operations.
- Cultivated a positive dining atmosphere through attentive service and friendly interactions.
- Monitored inventory levels and communicated needs to management for restocking supplies.
Dancing Dealer
Circa Hotel & Casino
Las Vegas
08.2020 - 03.2024
- Monitored gameplay for irregularities, maintaining a secure gaming environment.
- Dealt cards for various table games, ensuring fair play and compliance.
Bartender
Coyote Ugly, New York New York
Las Vegas
09.2021 - 01.2023
- Marketed, suggested, prepared & served top-notch drinks with exceptional customer service.
- Strong sense of urgency that allows me to quickly serve bar guests and keep up with the service bar needs; able to prioritize requests from multiple guests.
- Used suggestive selling techniques to increase cover average and improve the customer dining experience
Model Cocktail Server - Bottle Service
Light Nightclub, Mandalay Bay
Las Vegas
02.2022 - 07.2022
- Provided efficient table service to enhance guest experiences at a high-energy venue.
- Managed beverage orders and efficiently coordinated with kitchen staff for timely service.
- Assisted guests with menu selections and provided recommendations for drink pairings.
Model Cocktail Server
The Book at The LINQ Hotel and Casino
Las Vegas
07.2018 - 07.2021
- Provided VIP bottle service
- Upsold and established rapport with guest with goal of repeat clientele
- Provided exceptional customer service to VIP guests in a high-end environment.
- Managed multiple drink orders efficiently during peak service hours.
Education
Associates Degree - Performing Arts and Theatre; Dance Major
American Musical and Dramatic Academy
Los Angeles, CA01.2015
High School -
Valley High School
West Des Moines, IA01.2013
Skills
- Point of Sales (POS) system operations
- State liquor laws
- Wine pairing
- Customer service
- Upselling techniques
- Order accuracy
- Attention to detail
- Time management
- Leadership skills
- Resourceful and reliable
- Fine dining
Certification
- CPR/First Aid Certificate
- Dealing License
- Food Handlers Safety Training Card (NV)
- Gaming & non-Gaming License
- TAM Alcohol Awareness Card (NV)
- Sheriff's Card
Timeline
Lead Server
Firecreek
10.2023 - 11.2024
Model Cocktail Server - Bottle Service
Light Nightclub, Mandalay Bay
02.2022 - 07.2022
Bartender
Coyote Ugly, New York New York
09.2021 - 01.2023
Dancing Dealer
Circa Hotel & Casino
08.2020 - 03.2024
Model Cocktail Server
The Book at The LINQ Hotel and Casino
07.2018 - 07.2021
Associates Degree - Performing Arts and Theatre; Dance Major
American Musical and Dramatic Academy
High School -
Valley High School