Maggie Freeman
Bend
Summary
I know i am a good advocate for this job because I am a dynamic and dedicated professional with extensive experience in customer service at Red Robin. Proven ability to enhance customer satisfaction through effective multitasking and interactive communication. Skilled in maintaining cleanliness and sanitation standards while fostering a warm dining atmosphere. Committed to delivering exceptional service and building lasting customer relationships creating a welcoming environment.
Overview
2
2
years of professional experience
Work History
Hostess
Red Robin
12.2024 - 05.2025
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Crew Member
Papa Murphy's
12.2023 - 08.2024
- Enhanced customer satisfaction through efficient, friendly service at the register and front counter.
- Demonstrated multitasking by simultaneously taking orders, preparing meals, and collecting payments.
- Collaborated effectively with teammates while integrating management feedback for performance improvement.
- Maintained restaurant cleanliness, ensuring all areas reflected a pristine image.
- Ensured sanitation of food preparation zones, equipment, and utensils consistently met standards.
- Delivered excellent customer service by greeting patrons and meeting high-quality expectations.
Cashier
Culver's Restaurant
08.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Took charge in high stress situations and rush hour
Education
Associate of General Studies - Associate of General Studies
Central Oregon Community College
Bend, ORBend Senior High
Bend, OR06.2025
Skills
- Customer service and support
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Attention to detail
- Interactive communication
- Cleaning and sanitation expertise
Timeline
Hostess
Red Robin
12.2024 - 05.2025
Crew Member
Papa Murphy's
12.2023 - 08.2024
Cashier
Culver's Restaurant
08.2023 - 11.2023
Associate of General Studies - Associate of General Studies
Central Oregon Community College
Bend Senior High