Maggie Granato
New York,NY
Summary
Dedicated and dependable administrative professional with over 5 years of experience supporting fast-paced offices, complemented by more than 10 years in customer service. Skilled in front desk operations, scheduling, data entry, and maintaining accurate and confidential records.
Known for a calm, friendly, and solutions-oriented approach, with the ability to create a welcoming and organized environment for visitors, staff, and families. Thrives in high-pressure settings while maintaining professionalism, warmth, and attention to detail.
Brings strong communication and interpersonal skills, along with a unique background in aviation that reinforces adaptability and poise. Eager to contribute to a school community in a front-facing administrative role, with a focus on supporting daily operations and creating a positive experience for students and families.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
The Morrison Center
New York, New York
10.2021 - Current
- Serve as primary point of contact for patients, staff, and visitors, ensuring a professional and welcoming front desk.
- Coordinate complex scheduling for multiple providers, maintaining accuracy in calendars and records.
- Manage confidential patient documentation in compliance with HIPAA standards.
- Support daily office operations with correspondence, data entry, filing, and financial close-out procedures.
- Operate multi-line phone system, screening and resolving inquiries promptly.
Front Desk Receptionist
New York Center For Facial Plastic Surgery
New York, New York
02.2021 - 09.2021
- Managed multi-line phone system and scheduled appointments.
- Maintained confidential patient files and supported daily office operations.
- Supported daily office operations to enhance workflow and productivity.
Flight Attendant
JetBlue Airways, JFK International Airport
Queens, New York
03.2019 - 01.2021
- Ensured safety and well-being of passengers while providing excellent service.
- Resolved conflicts and emergencies calmly, demonstrating strong problem-solving skills.
Small Business Co-Owner
Merilu Pizza Al Metro
New York, NY
09.2010 - 02.2019
- Oversaw daily operations, including scheduling, vendor relations, and financial transactions.
- Managed recordkeeping, purchasing, and team coordination to enhance organizational efficiency.
- Developed marketing strategies to attract new customers and promote special events.
Flight Attendant
Virgin America, JFK International Airport
Queens, NY
02.2010 - 07.2012
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Education
Bachelor of Science - Psychology
Brooklyn College
Brooklyn, NY12-2009
Skills
- Front Desk Management & Scheduling Coordination
- Recordkeeping, Filing, and Confidential Data Entry
- Professional Communication with Patients and Medical Staff
- Strong Organizational and Multitasking Abilities
- Attention to Detail and Accuracy in Documentation
- Conflict Resolution and Problem-Solving in Fast-Paced Environments
- Proficient in Microsoft Office, Google Suite, and Multi-Line Phone Systems
Languages
Italian
Professional
Timeline
Administrative Assistant
The Morrison Center
10.2021 - Current
Front Desk Receptionist
New York Center For Facial Plastic Surgery
02.2021 - 09.2021
Flight Attendant
JetBlue Airways, JFK International Airport
03.2019 - 01.2021
Small Business Co-Owner
Merilu Pizza Al Metro
09.2010 - 02.2019
Flight Attendant
Virgin America, JFK International Airport
02.2010 - 07.2012
Bachelor of Science - Psychology
Brooklyn College