Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maggie Horner

Elyria

Summary

Dynamic professional with experience as a Patient Access Representative at Cleveland Clinic Fairview Hospital, excelling in customer service and HIPAA compliance. Proven ability to enhance patient experiences through empathetic communication and effective insurance verification. Adept at managing multiple projects, ensuring quality care, and fostering collaboration among team members.

Overview

4
4
years of professional experience

Work History

Patient Access Representative

Cleveland Clinic Fairview Hospital
07.2015 - 10.2016
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.

Infant Teacher

Leaps and Bounds
05.2014 - 02.2015
  • Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
  • Provided thorough documentation of each child''s day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.
  • Kept classroom and feeding areas clean, neat, and safe.
  • Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.

Project Manager

Kellex Corporation
11.2012 - 01.2014
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.

Education

High School Diploma -

Elyria High School
Elyria, OH

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration

Timeline

Patient Access Representative

Cleveland Clinic Fairview Hospital
07.2015 - 10.2016

Infant Teacher

Leaps and Bounds
05.2014 - 02.2015

Project Manager

Kellex Corporation
11.2012 - 01.2014

High School Diploma -

Elyria High School