Maggie Horner
Elyria
Summary
Dynamic professional with experience as a Patient Access Representative at Cleveland Clinic Fairview Hospital, excelling in customer service and HIPAA compliance. Proven ability to enhance patient experiences through empathetic communication and effective insurance verification. Adept at managing multiple projects, ensuring quality care, and fostering collaboration among team members.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Cleveland Clinic Fairview Hospital
07.2015 - 10.2016
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Infant Teacher
Leaps and Bounds
05.2014 - 02.2015
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Provided thorough documentation of each child''s day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.
- Kept classroom and feeding areas clean, neat, and safe.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
Project Manager
Kellex Corporation
11.2012 - 01.2014
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Education
High School Diploma -
Elyria High School
Elyria, OHSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
Timeline
Patient Access Representative
Cleveland Clinic Fairview Hospital
07.2015 - 10.2016
Infant Teacher
Leaps and Bounds
05.2014 - 02.2015
Project Manager
Kellex Corporation
11.2012 - 01.2014
High School Diploma -
Elyria High School
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