Maggie Hunter
Jacksonville,Florida
Summary
Results-driven Business Professional with extensive experience in business administration and cash management. Skilled in customer service and organizational efficiency, successfully managing multiple projects and meeting deadlines. Known for enhancing customer satisfaction and ensuring financial accuracy through effective service delivery.
Overview
19
19
years of professional experience
Work History
Cash Office Specialist
LOWE’S
Jacksonville, Florida
11.2022 - Current
- Managed safe, cash drawer, and till counts, ensuring accurate daily deposits of currency and checks.
- Prepared bank deposits of cash receipts and established change funds for cash registers.
- Balanced cash from registers against sales deposit calculated via Genesis and Veri-balance.
- Compile a daily business folder to contain financial reports, overages, and shortages of cash for the store manager.
Cashier
LOWE’S
Jacksonville, Florida
05.2021 - 11.2022
- Delivered fast, friendly, and professional checkout experiences, enhancing customer satisfaction
- Scanned and bagged items accurately, ensuring efficiency and accuracy in checkout process
- Handled cash register operations, facilitating smooth and timely transactions for customers
Consumer Enrollment and Billing
FLORIDA BLUE
Jacksonville, Florida
06.2016 - 05.2019
- Processed enrollment payments and address changes to ensure accurate member information and timely transactions.
- Tracked enrollment system reports on payment receipts, balancing and reconciling to resolve data discrepancies efficiently.
- Met established performance, quality, compliance and production metric standards and attendance.
Benefits Specialist
FLORIDA BLUE
Jacksonville, Florida
08.2013 - 06.2016
- Facilitated understanding of benefit coverage for customers
- Educated members on cost-effective options, including self-service tools and adjunct programs like Health Dialog and Care Coordination
- Recorded calls for triage specialists and nurses/community specialists
Customer Account Representative
AUTO CREDIT
Jacksonville, Florida
06.2009 - 02.2013
- Evaluated customer accounts for delinquency and negotiated payment options to facilitate account resolution and maintain customer retention.
- Managed customer accounts and maintained accurate records in the system.
- Assisted customers with inquiries and resolved account-related issues effectively.
- Processed account applications and ensured compliance with company policies.
Loss Mitigation Specialist
NUVELL FINANCIAL SERVICES
Jacksonville, Florida
11.2008 - 06.2009
- Negotiated repayment plans with clients facing financial hardship.
- Evaluated accounts to identify optimal payment recourse solutions, minimizing risk of delinquency and repossession.
- Assessed risk factors and developed mitigation strategies for accounts.
- Reviewed loan applications for accuracy and compliance with policies.
Funder
HSBC - AUTO FINANCE
Jacksonville, Florida
12.2007 - 08.2008
- Executed loan disbursement process, ensuring accurate and timely funding for approved loans.
- Reviewed loan disbursement request.
- Managed primary contact for internal/external customers in auto loan pipeline, ensuring timely communication and support.
- Reviewed original loan file for quality specifications and completed checklist using automated decision tool to maintain compliance.
- Acted as liaison between lenders and legal department
- Maintained loan and disbursement files.
Credit Analyst/Underwriter
HSBC –AUTO FINANCE
Jacksonville, Florida
11.2006 - 12.2007
- Analyzed diverse credit information for loans, supporting risk assessment and underwriting processes
- Analyzed income, asset and credit documentations to determine monthly income
- Prepared credit reports for presentation to lending officers, contributing to informed lending decisions
- Provided high volume, underwriting support to underwriters including processing, closing and compliance for loan products
- Conducted quality assurance of initial documents to validate loan application integrity, enhancing accuracy of submissions
- Reviewed files and determined if the decision engine needed to be resubmitted based upon updates
- Interpreted policies while analyzing applicant, property documentation
- Analyzed and formalized documentations of loan transactions and credit history of customers
Education
Associate of Science - Business Information System
Remington College
Jacksonvile, FL04-2003
Skills
- Cash handling
- Bank reconciliation
- Cash flow management
- Financial analysis
- Financial reporting
- Daily audits
- Customer account management
References
References provided upon request.
Timeline
Cash Office Specialist
LOWE’S
11.2022 - Current
Cashier
LOWE’S
05.2021 - 11.2022
Consumer Enrollment and Billing
FLORIDA BLUE
06.2016 - 05.2019
Benefits Specialist
FLORIDA BLUE
08.2013 - 06.2016
Customer Account Representative
AUTO CREDIT
06.2009 - 02.2013
Loss Mitigation Specialist
NUVELL FINANCIAL SERVICES
11.2008 - 06.2009
Funder
HSBC - AUTO FINANCE
12.2007 - 08.2008
Credit Analyst/Underwriter
HSBC –AUTO FINANCE
11.2006 - 12.2007
Associate of Science - Business Information System
Remington College