Maggie Jacobson
Cumberland ,Maine
Summary
Dynamic and dedicated professional with a strong background in customer service and effective multitasking, honed at The Dockside Grill. Proven ability to enhance guest experiences through interactive communication and efficient collaboration. Skilled in maintaining cleanliness and sanitation standards, ensuring a welcoming environment for all patrons.
Overview
2
2
years of professional experience
Work History
Dish Washer
Bucks Naked BBQ
Freeport, ME
06.2022 - 08.2022
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
Smoothie Barista
Foreside Nutrition
Falmouth, ME
09.2022 - 04.2023
- Contributed to an uplifting atmosphere through effective teamwork, communication, and problem-solving abilities among staff members.
- Prepared and served juices and blended drinks.
- Enhanced visual appeal of the smoothie bar area through regular cleaning, attractive displays, and inviting ambience creation.
- Maintained a comprehensive knowledge of all menu offerings in order to address any customer inquiries or concerns effectively.
- Trained new employees on proper blending techniques, ingredient selection, and presentation standards.
Hostess
The Dockside Grill
Falmouth, ME
06.2024 - 09.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Opened and closed seating sections according to volume of guests.
Education
Public Health
Santa Clara University
Santa Clara, CASkills
- Customer service
- Effective multitasking
- Patience and empathy
- Cleaning and sanitation
- Customer service expertise
- Interactive communication skills
- Greeting guests
- Cleanliness maintenance
- Complaint handling
- Guest complaint resolution
- Table bussing
- Efficient collaboration
- Safe food handling
- Special requests handling
- Food running
- Seating arrangements
- Service prioritization
- Guest seating
- Server support
Timeline
Hostess
The Dockside Grill
06.2024 - 09.2024
Smoothie Barista
Foreside Nutrition
09.2022 - 04.2023
Dish Washer
Bucks Naked BBQ
06.2022 - 08.2022
Public Health
Santa Clara University