Maggie Justice
Hillsboro,KY
Summary
Skilled Healthcare Professional with over 10 years of experience in high-pressure environments including Family Medicine, Urgent Care, and Soldier Medicine as a Federal DOD employee. Strong knowledge of medical regulations and policies, ensuring informed patient care and administrative efficiency. Demonstrated success in both individual and team settings, with a focus on adaptability and reliability to enhance team performance and support organizational objectives.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Veterans Service Representative
Rally Point Benefits
Cincinnati, OH
06.2026 - Current
- Assisting veterans in filing disability claims with the U.S. Department of Veterans Affairs
- Evaluated claims for accuracy and completeness, ensuring timely processing.
- Provided expert guidance on VA policies and regulations to clients.
- Developed training materials to enhance understanding of benefits programs among new staff.
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
- Prepared written appeals for claimants not satisfied with rating board decisions and presented arguments before hearing officers and federal government boards.
- Maintained up-to-date knowledge of federal regulations, policies, and procedures related to veteran benefits administration.
- Conducted comprehensive interviews with veterans to gather necessary information for accurate benefit assessment.
- Assisted in the writing of Lay Statements.
Lead Certified Medical Assistant
Defense Health Agency
Fort Hood, Texas
08.2023 - 03.2026
- Largest Soldier Medicine Clinic in the country, servicing 50,000 United States Service Members
- Administering IVs/immunizations/IM injections, EKGs, processing and collecting specimens, cleaning and dressing wounds
- Managed medical records and ensured compliance with regulations
- Oversaw transient care nursing, performing diverse patient assessments and ensuring compliance with Federal policies and regulations for Active Duty Army, National Guard, and Reservist
- Assisted providers with outpatient treatments and procedures, enhancing patient care and operational efficiency
- Managed and organized health records to maintain accurate patient information and support seamless care delivery
- Performed Telehealth triaging
Clinic Supervisor
NEXT LEVEL URGENT CARE
11.2022 - 06.2023
- Supervised daily clinic operations, ensuring efficient patient flow and care delivery
- Trained and mentored staff on best practices and clinic protocols
- Managed scheduling of medical personnel to optimize coverage and service quality
- Developed and implemented clinic policies to enhance patient experience and safety
- Oversaw inventory management of medical supplies, ensuring adequate stock levels
- Coordinated with healthcare providers to ensure compliance with regulatory standards
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Implemented highly effective onboarding and coaching program for new and existing staff members and promoted cross-training in other areas
- Conducted periodic performance reviews for staff members, identifying areas for improvement and providing guidance on career development opportunities
Inventory Lead
NEXT LEVEL URGENT CARE
11.2022 - 06.2023
- Chosen as "best Inventory Lead" out of NLUC's San Antonio and Austin regions with 30+ clinics
- Communicate with various departments, to provide, receive information, resolve questions and issues
- Monitors/Execute special projects, provide reporting and ensure quick return
- Oversight of formulary changes initiating drug location moves
- Reconciling tote receiving/put away variances, reporting overage/shortage issues to the DC and Finance
- Responsible for reporting counts for assigned departments to management
- Train, provide direction and coordinate schedules and activities of assigned personnel
- Analysis and reporting monthly, quarterly, and yearly inventory levels.
Non-Certified Radiology Technologist
NEXT LEVEL URGENT CARE
09.2022 - 06.2023
- Comprehensive knowledge of radiology principles and practices including anatomy and physiology, radiation protection and physics, radiographic positioning, surgical and nursing procedures
- Operated radiographic equipment, including X-ray and MRI machines.
- Maintained radiographic equipment and x-ray rooms to ensure optimal functionality for patient imaging services
- Captured and developed diagnostic images per physicians' orders, facilitating accurate diagnosis and treatment decisions
- Collaborated with medical staff to interpret imaging results effectively.
- Maintained accurate patient records and imaging documentation consistently.
- Maintained radiographic equipment and x-ray rooms to ensure optimal functionality for patient imaging services
- Captured and developed diagnostic images per physicians' orders, facilitating accurate diagnosis and treatment decisions
Lead Certified Medical Assistant
NEXT LEVEL URGENT CARE
08.2021 - 06.2023
- Supervised daily operations and workflow of medical assistants to ensure efficient patient care
- Coordinated patient scheduling and managed appointment logistics to optimize clinic flow
- Assisted in patient care management by scheduling appointments, verifying insurance coverage, and obtaining authorizations for procedures
- Coordinated patient scheduling and managed appointment logistics
- Relayed patient messages to physicians regarding concerns, condition updates, or refill requests to support timely treatment
- Responded to patient callbacks and phone-in prescription refill requests
- Organized charts, documents and supplies to maintain team productivity
Education
Some College (No Degree) - Licensed Practical Nursing
BERKELEY COLLEGE WOODLAND PARK
Woodland Park, NJBachelor of Science - Nursing
Western Governors University
Salt Lake City, UT06-2026
Microbiology - Pre-Med
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE
Skills
- Primary Care
- Remote Telehealth Triage
- Family Medicine
- Patient care coordination
- Insurance verification processing
- EMR softwares: AthenaHealth, Allscripts, PowerChart, Express Scripts, Zoho
- Medical terminology proficiency
- HIPAA and OSHA knowledge
- Occupational Health Knowledge
- Administrative tasks
- Clinical Risk Management
- Health Information Management
- First Aid, CPR, AED
- Patient Advocacy
- VA forms: 21-526EZ, 21-10210, and 21-0966
Certification
- Nationally Registered Certified Medical Assistant (NRCMA), 2024
- Non-Certified Radiology Technologist (NCT), NCR02004438, 06/30/2024
- Certified Phlebotomist (PBT), 2016
- Basic Life Support (BLS), 2024
- CPR and First-Aid (AED), 2024
Education
true
Timeline
Veterans Service Representative
Rally Point Benefits
06.2026 - Current
Lead Certified Medical Assistant
Defense Health Agency
08.2023 - 03.2026
Clinic Supervisor
NEXT LEVEL URGENT CARE
11.2022 - 06.2023
Inventory Lead
NEXT LEVEL URGENT CARE
11.2022 - 06.2023
Non-Certified Radiology Technologist
NEXT LEVEL URGENT CARE
09.2022 - 06.2023
Lead Certified Medical Assistant
NEXT LEVEL URGENT CARE
08.2021 - 06.2023
Microbiology - Pre-Med
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE
Bachelor of Science - Nursing
Western Governors University
Some College (No Degree) - Licensed Practical Nursing
BERKELEY COLLEGE WOODLAND PARK