Maggie Lopez De Cubero
Miami,FLORIDA
Summary
Dynamic Operations Manager with a proven track record at Miami Seaquarium, excelling in team leadership and inventory management. Enhanced employee retention through a positive work culture and effective performance reviews. Successfully negotiated contracts, reducing expenditures while prioritizing customer satisfaction and resolving issues efficiently.
Overview
27
27
years of professional experience
Work History
Operations Manager
Miami Seaquarium
12.1996 - 06.2023
- Supervised operations staff of over 200 employees and kept employees compliant with company policies and procedures.
- Encouraged employees to take ownership of their responsibilities, leading to increased accountability and productivity.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services. Conducted inventories every six months.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Defined problems to make decisions and moved forward to support quick resolution.
Education
High School Diploma -
Carol City High School
Miami Gardens, FLAssociate of Arts - Photography
Miami Dade College
Miami, FL09-2000
Customer Service -
IAAPA
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Planning and implementation
- Staff management
- Inventory management
- Customer relationship management
- Maintaining compliance
- Inventory control
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager
Miami Seaquarium
12.1996 - 06.2023
High School Diploma -
Carol City High School
Associate of Arts - Photography
Miami Dade College
Customer Service -
IAAPA
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