Maggie Mahurin
Jefferson City,MO
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Hardest worker in the room and will always go above and beyond to provide the best possible outcome.
Overview
6
6
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
Jefferson City Police Department
02.2023 - Current
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed established protocols for professional handling of emergency situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Proved successful working within tight deadlines and a fast-paced environment.
Server
JB Hooks
09.2019 - 07.2023
- I worked every position while being here such as: hosting, bussing, food running, expo, etc.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Successfully trained and assisted many other new and existing employees while working here.
Busser
On the Rise Bakery and Bistro
05.2018 - 09.2018
- This was my first job and I was noticeably the hardest worker there
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Trained new staff in bussing and cleaning procedures.
Education
Associate of Science - General Health
Moberly Area Community College
Moberly, MO05.2024
No Degree - Health Administration
Lipscomb University At Nashville, TN
Nashville, TN11.2026
High School Diploma -
Lighthouse Preperatory Academy At Jefferson City, MO
Jefferson City, MO05.2022
Skills
- Communication Skills
- Work Ethic
- Leadership Experience
- Critical Thinking
- Proffessional
- Works Well Under Pressure
- 4 Years in Service Industry
- Map Reading Skills
- Basic Life Support Understanding
- Emergency Assessment
- Computer Skills
- Problem-Solving
- Decision-Making
- Crisis Management
- Information Intake
- Teamwork and Collaboration
Certification
EMT - March 2022
Timeline
911 Telecommunicator
Jefferson City Police Department
02.2023 - Current
Server
JB Hooks
09.2019 - 07.2023
Busser
On the Rise Bakery and Bistro
05.2018 - 09.2018
Associate of Science - General Health
Moberly Area Community College
No Degree - Health Administration
Lipscomb University At Nashville, TN
High School Diploma -
Lighthouse Preperatory Academy At Jefferson City, MO
EMT - March 2022
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