MAGGIE MCFADDEN
Charleston,SC
Summary
Enthusiastic and motivated individual, passionate about customer service with over 8 years of experience. Team player that works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Over 2 years of bookkeeping experience maintaining and balancing daily transaction records.
Overview
8
8
years of professional experience
Work History
Customer Service Associate/Bookkeeper
Harris Teeter
06.2015 - Current
- Responsible for the bookkeeping, accounting functions, and the overall operation of the accounting office a minimum of two days per week.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Bishop England
Daniel Island SC06.2017
Skills
- Customer Complaint Resolution
- Process Transactions
- Call Transfers
- Telephone Reception
- Quality Assurance
- Refunds and Exchanges
- Correcting Discrepancies
- Policy and Procedure Adherence
- Calm and Professional Under Pressure
- Problem Resolution
- Stock Replenishment
- Administrative and Office Support
- Employee Management
- Inbound and Outbound Calling
- Customer Service
- Guest Services
- Guest Satisfaction
Timeline
Customer Service Associate/Bookkeeper
Harris Teeter
06.2015 - Current
High School Diploma -
Bishop England
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