Maggie Murphy
Romeoville,Illinois
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Operations Manager
DICK'S Sporting Goods
10.2022 - Current
- Supervise operations staff and keep employees compliant with company policies and procedures.
- Responsible for managing the day-to-day operational aspects of my store departments.
- Operationally plan and organize both short-term and long-term, with the guidance of the Store Manager.
- Partners with store leadership team to hire a strong, inclusive, and diverse team and manage store workforce planning (including payroll budget and scheduling).
- Holds team accountable for meeting operational guidelines, brand standards, customer service expectations and company policies.
- Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures.
Freight Flow Lead
DICK'S Sporting Goods
06.2021 - 10.2022
- Supported building and hiring a strong team by observing in-store interviews and department tours.
- Planned, organized, controlled 30-days out with the guidance of Assistant Store Manager; including building an effective approach and align on necessary workforce to execute daily assignments, game plans, projects, or store events.
- Assisted the store leadership team with general supervision in the store in accordance with company policies and procedures, including opening and closing the store, performing Front End and Cash Office functions.
- Assisted with training teammates on company procedures and programs.
- Lead by example to support the vision of the organization and store by helping teammates understand how their responsibilities directly align to the common purpose, organizational goals, and delivering a hassle-free shopping experience.
Footwear Lead
DICK'S Sporting Goods
06.2019 - 06.2021
- Upheld company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
- Assisted with training teammates on company procedures and programs; this included onboarding new teammates and cross-training current teammates.
- Created an inclusive store environment where everyone (teammates & customers) felt welcome and safe and are treated with respect.
- In store expert of the business of the footwear department
Footwear Associate
Dicks Sporing Goods
11.2018 - 06.2019
- Used proper sizing and fit guidelines to provide best experience for customers.
- Suggested additional purchases to customers and directed to store locations.
- Constructed displays of footwear for specific brands or seasonal purposes.
School Photographer
Inter-State Studio & Publishing Co
08.2018 - 08.2019
- Photographed high-quality images for various print and digital projects.
- Planned and prepared for on-location and studio shoots.
- Collaborated with other photographers to capture special events.
It Work Study
Mount Mercy University
05.2018 - 08.2018
- Completed research, compiled data, and assisted in timely reporting.
- Completed technology help desk tickets from faculty and staff.
- Set up computer systems for new staff.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
Youth Counselor
Four Oaks
01.2017 - 01.2018
- Helped youth develop and achieve personal goals with close support.
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised individuals in small group atmosphere to cultivate safety, independence, and structure.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
Front Desk Agent
Holiday Inn Express
12.2014 - 05.2017
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Bachelor of Arts (BA) - Graphic Design
Mount Mercy University
Cedar Rapids, IA2018
Skills
- Microsoft Office
- Social Media
- Customer Service
- Leadership
- Event Planning
- Microsoft Word
- Microsoft Excel
- Time Management
- Teamwork
- Adobe Creative Suite
Timeline
Operations Manager
DICK'S Sporting Goods
10.2022 - Current
Freight Flow Lead
DICK'S Sporting Goods
06.2021 - 10.2022
Footwear Lead
DICK'S Sporting Goods
06.2019 - 06.2021
Footwear Associate
Dicks Sporing Goods
11.2018 - 06.2019
School Photographer
Inter-State Studio & Publishing Co
08.2018 - 08.2019
It Work Study
Mount Mercy University
05.2018 - 08.2018
Youth Counselor
Four Oaks
01.2017 - 01.2018
Front Desk Agent
Holiday Inn Express
12.2014 - 05.2017
Bachelor of Arts (BA) - Graphic Design
Mount Mercy University
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