Maggie Muse
Temple,GA
Summary
Proven track record in enhancing customer loyalty and streamlining processes, as demonstrated at Hibachi Express. Excelled in customer service and cash handling, achieving high accuracy levels. Spearheaded initiatives at Cutco Cutlery, significantly improving sales margins. Skilled in conflict resolution, maintaining professionalism under pressure, and fostering client relations. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Cashier/server
Hibachi Express
07.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Sales Associate
Cutco Cutlery
04.2021 - 05.2021
- Analyzed online sales data and developed action plans to improve margin, revenue and processes.
- Provided training sessions for new associates on e-commerce platform operations, sales tactics, and company policies.
- Leveraged customer database to nurture and grow current sales and identify new business opportunities.
- Interviewed, hired and trained sales team members to establish sufficient phone coverage during holiday peak periods.
- Spearheaded email marketing efforts by creating compelling newsletters that led to a higher open rate and click-through ratio.
Customer Service Representative
Cirlce K
06.2020 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Villa Rica High School
Villa Rica, GA05.2021
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Attention to Detail
- Customer/Client relations
- Product restocking
- Refunds and exchanges
- Organization skills
Timeline
Cashier/server
Hibachi Express
07.2021 - Current
Sales Associate
Cutco Cutlery
04.2021 - 05.2021
Customer Service Representative
Cirlce K
06.2020 - 02.2021
High School Diploma -
Villa Rica High School
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