Maggie Rozell
Huntsville
Summary
Detail-oriented Mortgage System Analyst with many years of experience in the mortgage industry, specializing in analyzing users needs, resolving issues, and suggesting enhancements to optimize mortgage operations. Adept at bridging the gap between mortgage processionals and operating systems to deliver high-quality system enhancements that drive compliance, efficiency, and productivity. Recognized for analytical thinking, adaptability, and a deep understanding of mortgage processes and regulations.
Overview
8
8
years of professional experience
2011
2011
years of post-secondary education
Work History
Mortgage System Analyst
Redstone Federal Credit Union
Huntsville
08.2021 - Current
- Identified opportunities for process improvement by analyzing existing systems, processes, and customer feedback.
- Collaborated with developers, designers, business analysts, project managers, IT staff members to ensure successful implementation of projects.
- Diagnosed issues encountered during testing phases by examining logs files or debugging code when necessary.
- Tested, maintained and monitored Loan Operating Systems.
- Assisted staff and users with computer malfunctions and program problems.
- Recommended solutions for improving efficiency within the Loan Operating Systems while ensuring compliance with industry regulations.
Mortgage Loan Processor
Redstone Federal Credit Union
Huntsville
11.2020 - 07.2021
- Provided support to team members by sharing knowledge of mortgage guidelines and procedures.
- Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan.
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
- Completed closing process by collaborating with attorneys, title companies and government clerks.
Mortgage Loan Officer Assistant
Redstone Federal Credit Union
Huntsville
11.2019 - 11.2020
- Assisted clients in completing mortgage applications and gathering necessary documentation.
- Coordinated with loan officers to process and review loan files efficiently.
- Managed communications between clients, underwriters, and realtors during the loan process.
- Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, reviewing mortgage rate sheets and answering phones.
Mortgage Servicing Specialist
Redstone Federal Credit Union
Huntsville
04.2017 - 10.2019
- Processed mortgage payments and maintained accurate account records.
- Assisted members with mortgage inquiries and provided effective solutions.
- Reviewed loan documents for compliance with regulations and policies.
- Managed escrow accounts and ensured proper allocation of funds.
Education
Home Life Academy
Chattanooga , TNSkills
- Strong organization skills with the ability to prioritize work and multi-tasking
- Thorough understanding of mortgage workflow processes and compliance regulations
- Proficiency in implementing business rule changes within ICE Technology Systems
- Effective communicator with a knack for clarifying complex issues and developing innovative solutions
- General knowledge of Excel, Zoom,Teams, and Outlook
Timeline
Mortgage System Analyst
Redstone Federal Credit Union
08.2021 - Current
Mortgage Loan Processor
Redstone Federal Credit Union
11.2020 - 07.2021
Mortgage Loan Officer Assistant
Redstone Federal Credit Union
11.2019 - 11.2020
Mortgage Servicing Specialist
Redstone Federal Credit Union
04.2017 - 10.2019
Home Life Academy