Maggie Shelnutt
Forsyth,US
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
14
14
years of professional experience
Work History
Optician/Lead Optician
Vision Savers Inc.
Forsyth
03.2023 - Current
- Provided personalized eyewear consultations to ensure optimal fit and comfort for clients.
- Collaborated with optometrists to coordinate patient care and follow-up appointments effectively.
- Trained new staff on optical procedures, customer service standards, and inventory management systems.
- Developed process improvements that enhanced workflow efficiency in the optical dispensing area.
- Led team initiatives focused on increasing customer satisfaction through improved service delivery.
- Analyzed customer feedback to implement strategies that elevated overall client experience and retention.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Maintained safe, clean and organized environment to increase patient comfort.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Streamlined appointment scheduling and follow-up processes, improving operational efficiency and customer satisfaction.
Office Manager (Management)
Leadinge Edge Grading and Construction Inc.
Powder Springs, GA
11.2021 - 08.2022
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
- Maintain QuickBooks records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
- Interpret and communicate work procedures and company policies to staff.
- Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
- Develop or update procedures, policies, or standards.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Develop work schedules according to budgets and workloads.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Make recommendations to management concerning such issues as staffing decisions or procedural changes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Compute figures such as balances, totals, or commissions.
- Coordinate activities with other supervisory personnel or with other work units or departments.
- Monitor inventory levels and requisition or purchase supplies as needed.
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
Office Representative
Treadwell Family Partners DBA Holiday Cove Apartments
Forsyth, GA
11.2018 - 09.2019
- Troubleshoot problems involving office equipment, such as computer hardware and software.
- Complete work schedules, manage calendars, and arrange appointments.
- Complete and mail bills, contracts, policies, invoices, or checks.
- Answer telephones, direct calls, and take messages.
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Deliver messages and run errands.
- Train other staff members to perform work activities, such as using computer applications.
- Compute, record, and proofread data and other information, such as records or reports.
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
- Prepare meeting agendas, attend meetings, and record and transcribe minutes.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Inventory and order materials, supplies, and services.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
- Process and prepare documents, such as business or government forms and expense reports.
- Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
- Review files, records, and other documents to obtain information to respond to requests.
Certified Pharmacy Technician
Castleberry Drug Company
05.2012 - 02.2019
- Filled prescriptions
- Ordered merchandise
- Checked out customers
- Answered telephone calls
Education
Associate Degree - Psychology
Gordon College (Georgia)
01.2005
High School - General Studies
Mary Persons High School
01.2002
Skills
Customer service
QuickBooks
Organizational skills
Billing
Bookkeeping
Payroll and budgeting
Account reconciliation
Timeline
Optician/Lead Optician
Vision Savers Inc.
03.2023 - Current
Office Manager (Management)
Leadinge Edge Grading and Construction Inc.
11.2021 - 08.2022
Office Representative
Treadwell Family Partners DBA Holiday Cove Apartments
11.2018 - 09.2019
Certified Pharmacy Technician
Castleberry Drug Company
05.2012 - 02.2019
Associate Degree - Psychology
Gordon College (Georgia)
High School - General Studies
Mary Persons High School