Maggie Smith
Birmingham,AL
Summary
Accomplished Property Manager with extensive experience at Absolute Storage Management, specializing in tenant relations and property inspections. Expert in executing targeted marketing strategies to enhance occupancy rates. Recognized for strong communication abilities and a commitment to customer service, facilitating tenant satisfaction and effective conflict resolution.
Overview
7
7
years of professional experience
Work History
Property Manager
Absolute Storage Management
10.2024 - Current
- Ensured tenant satisfaction by effectively managing property operations and maintenance.
- Coordinated lease agreements and renewals, maintaining precise tenant record accuracy.
- Increased occupancy rates through strategic marketing initiatives across multiple properties.
- Conducted property inspections to identify issues, facilitating prompt repair coordination.
- Established positive tenant relationships, efficiently addressing concerns and resolving conflicts.
- Responded swiftly to tenant complaints, coordinating necessary repairs and support services.
Corrections Officer
City of Homewood
10.2023 - 10.2024
- Ensured compliance with facility rules, enhancing inmate activity supervision.
- Conducted facility inspections, maintaining high safety and security standards.
- Managed inmate documentation with precision, ensuring accuracy and organization.
- Collaborated with law enforcement, improving incident response effectiveness during emergencies.
- Trained new staff on safety protocols, fostering adherence to operational procedures.
- Supported rehabilitation programs, encouraging positive behavioral transformations among inmates.
Juvenile Detention Officer
Jefferson County Youth Detention
12.2022 - 10.2023
- Ensured safety and compliance through daily supervision of detained youth activities.
- De-escalated conflicts by implementing effective behavior management techniques among residents.
- Assessed youth behavior thoroughly, identifying needs for targeted intervention services.
- Collaborated with multidisciplinary teams to create individualized rehabilitation treatment plans.
- Trained new staff on facility protocols and effective youth communication strategies.
- Designed and led recreational activities that fostered teamwork and social skills.
Legal Assistant
Wettermark Keith
01.2021 - 12.2022
- Ensured compliance by drafting and filing legal documents on time.
- Enhanced workflow efficiency by assisting attorneys in research and case preparation.
- Improved client communication through regular updates and process clarifications.
- Organized case files for easy retrieval, maintaining accurate records consistently.
- Streamlined document management with electronic filing systems, boosting accessibility.
- Protected sensitive information, adhering to confidentiality and legal ethics standards.
Armed Transport Guard
Brinks Armored
09.2020 - 01.2022
- Ensured safe transport of valuables by monitoring security protocols effectively.
- Maintained operational readiness through routine inspections of armored vehicles.
- Enhanced route efficiency with team collaboration, reducing response times significantly.
- Trained new guards on safety procedures and best operational practices.
- Coordinated with law enforcement during incident responses for effective resolution.
- Documented detailed reports on daily activities and incidents observed during shifts.
Corrections Officer
Calhoun County Jail
12.2018 - 09.2020
- Resolved conflicts among inmates using effective de-escalation techniques.
- Reported suspicious inmate behavior to management for timely intervention.
- Supervised inmate activities and transfers to ensure compliance with regulations.
- Reduced altercations by enforcing rules consistently and effectively.
- Prevented contraband with thorough cell searches and visitor screenings.
- Maintained safety by applying defensive techniques and physical restraints.
Education
Associate of Applied Science - Criminal Justice
Jefferson State Community College
Birmingham, AL 12-2026
High School Diploma -
Piedmont High School
Piedmont, AL 05-2017
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Tenant relations
- Exceptional oral and written communication skills
- Administrative support
- Maintenance scheduling
- Adaptable
Timeline
Property Manager
Absolute Storage Management
10.2024 - Current
Corrections Officer
City of Homewood
10.2023 - 10.2024
Juvenile Detention Officer
Jefferson County Youth Detention
12.2022 - 10.2023
Legal Assistant
Wettermark Keith
01.2021 - 12.2022
Armed Transport Guard
Brinks Armored
09.2020 - 01.2022
Corrections Officer
Calhoun County Jail
12.2018 - 09.2020
Associate of Applied Science - Criminal Justice
Jefferson State Community College
High School Diploma -
Piedmont High School
Phi Theta Kappa
Honor Society for students who maintain integrity and a GPA of 3.7 or higher.