Maggie Summers
Iowa City,IA
Summary
Detail-oriented Scheduling Supervisor with proven expertise in team management, customer service, and operational oversight. Skilled in enforcing policies and maintaining efficient scheduling processes to ensure seamless transit operations.
Overview
4
4
years of professional experience
Work History
Scheduling Supervisor
CAMBUS Transit System
Iowa City, IA
01.2022 - Current
- Oversees scheduling of all part-time transit coach operators for a variety of shifts and special services
- Handles all aspects of special services, including service requests, cost estimates, planning, staffing, and billing
- Enforces attendance and sign-on/-off policies
- Maintains extensive knowledge of CAMBUS policies, shifts, work schedules, and special services
- Determines validity of tardiness/absence excuses and assigns discipline per CAMBUS attendance policy
- Exercises disciplinary action per Employee Policy Book
- Assists in training, assigning duties to, and evaluating the scheduling & administrative assistant
- Maintains strict confidentiality of personnel matters
- Demonstrates excellent organizational, communication, and team management skills; builds strong interdepartmental relationships
- Oversees fixed route operations and monitors service via Syncromatics to ensure safe, reliable service
- Receives, records, and refers mechanical difficulties; responds to emergency situations and makes service decisions
- Monitors radio communication, relays information, and updates all necessary logs
- Served as interim CAMBUS Operations Supervisor during vacancy, overseeing daily operations and staff
Office Assistant
Phelan Tucker Mullen Walker Tucker Gelman
Iowa City, IA
05.2023 - 08.2023
- Completed a variety of tasks to support daily office operations
- Sorted and delivered mail, dropped off outgoing mail, and handled trash and recycling
- Filed documents and assisted with general office organization
- Used Microsoft Teams for communication and task coordination
- Worked reception in the mornings, assisting with front desk responsibilities
Education
Bachelor of Arts - Art
University of Iowa
Iowa City, IA08-2026
High School Diploma -
Richwoods High School
Peoria05-2021
Skills
- Customer service and support
- Data entry
- Staff management
- Service scheduling
- Time management skills
- Effective multitasking
- Teamwork and collaboration
- Strong work ethic
Timeline
Office Assistant
Phelan Tucker Mullen Walker Tucker Gelman
05.2023 - 08.2023
Scheduling Supervisor
CAMBUS Transit System
01.2022 - Current
Bachelor of Arts - Art
University of Iowa
High School Diploma -
Richwoods High School