Jystine Benko
Duluth,MN
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
Work History
Scheduling Supervisor
Essentia Health
Duluth , MN
09.2023 - Current
- Adhered to company policies in regards to labor laws, collective bargaining agreements.
- Assessed current scheduling practices and identified areas for improvement.
- Assisted in the recruitment process by conducting interviews and making hiring decisions.
- Developed and maintained accurate schedules for staff, including vacation and sick days.
- Established standards for measuring performance against goals set for each shift.
- Developed strategies for improving workforce efficiency through better utilization of available labor hours.
- Maintained personnel records related to time off, absences, tardiness.
- Analyzed data to identify trends in staffing needs and make recommendations accordingly.
- Resolved issues related to scheduling conflicts or discrepancies between employees' requests and actual assignments.
- Communicated with department managers regarding staffing needs.
- Provided guidance to subordinates on scheduling matters as needed.
- Conducted regular audits of employee timesheets for accuracy.
- Responded quickly and effectively to customer inquiries about availability of staff.
- Trained new employees on scheduling systems and processes.
- Monitored employee attendance records to ensure compliance with company policies.
- Prepared reports on employee productivity, absenteeism, and overtime costs.
- Implemented new technologies that improved accuracy of scheduling information.
- Collaborated with other departments to align resources with business objectives.
- Developed effective scheduling processes to achieve production objectives.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
- Created and enforced scheduling policies and procedures to standardize operations.
Team Lead - Scheduler
Essentia Health
Duluth, MN
03.2023 - 09.2023
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Motivated staff through positive reinforcement techniques.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Monitored team performance against targets, taking corrective action where necessary.
- Delegated tasks appropriately according to individual skill sets.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Coordinated team resources to achieve project goals.
- Identified opportunities for process improvements, implementing changes when required.
- Ensured compliance with industry standards and regulations.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Manager
GNC Live Well
Fond Du Lac, WI
10.2020 - 02.2023
- Provided leadership during times of organizational change or crisis situations.
- Created monthly reports for senior management summarizing operational performance metrics.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with industry regulations and company policies.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted performance reviews for team members.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Streamlined communication channels, improving information flow and decision-making speed.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Analyzed market trends and competitor activity to inform business strategy.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
Store Associate
B&B Market
Cloquet, MN
06.2016 - 08.2020
- Organized promotional displays throughout the store in accordance with corporate guidelines.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
- Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
- Assisted customers with product selection, pricing and availability.
- Stocked shelves with merchandise and maintained inventory levels.
- Processed sales transactions accurately and efficiently at the cash register.
- Reconciled daily sales transactions against cash registers totals.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Resolved customer complaints promptly with professionalism and courtesy.
- Operated scanning equipment for price checks and stock replenishment.
- Processed returns and exchanges according to company policy.
- Demonstrated excellent customer service skills at all times.
- Answered incoming calls regarding product inquiries or orders.
- Provided cash register operations and handled customer payments.
- Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
- Assisted with loading and unloading deliveries from vendors.
- Performed daily opening and closing procedures for store operation.
- Wrapped and bagged purchases to help customers load merchandise into vehicles.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Followed loss prevention guidelines to deter theft.
Education
High School Diploma -
Cloquet Senior High
Cloquet, MN05-2019
Some College (No Degree) -
Lake Superior College
DuluthSome College (No Degree) -
Marian University
Fond Du Lac, WISkills
- Employee training
- Workflow optimization
- Customer engagement and support
- Time management skills
- Administrative duties
- Strong work ethic
- Program organization
- Documentation and reporting
- Critical thinking
- Process improvement
- Task delegation
- Staff management
- Performance reviews
- Payroll processing
- Patient scheduling
- Problem-solving
- Deadline enforcement
- Intake documentation
- Confidentiality requirements
- Administrative support
- Effective multitasking
- Attention to detail
- Customer service and support
- Verbal and written communication
Timeline
Scheduling Supervisor
Essentia Health
09.2023 - Current
Team Lead - Scheduler
Essentia Health
03.2023 - 09.2023
Manager
GNC Live Well
10.2020 - 02.2023
Store Associate
B&B Market
06.2016 - 08.2020
High School Diploma -
Cloquet Senior High
Some College (No Degree) -
Lake Superior College
Some College (No Degree) -
Marian University