Maghen Wagner
Randleman,North Carolina
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Energetic Waitress with 4 years of experience meeting customer demands by efficiently taking and serving orders and answering menu questions. Expertise managing over 9 tables at once with perfect accuracy and efficiency. Offering fantastic memorization abilities paired with first-rate people skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Medo's Italian Restaurant
Asheboro, NC
06.2019 - 03.2020
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Answered questions about menu items, ingredients, and pricing.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Organized take-out orders efficiently according to customer requests.
- Provided accurate change for cash transactions using a cash register system.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
Assistant Manager
America's Roadhouse Express
Asheboro, NC
03.2020 - 03.2024
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
Waitress
Sir Pizza
Asheboro, NC
03.2024 - Current
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Education
High School Diploma -
Randleman High School
Randleman, NC06-2023
Some College (No Degree) - Social Work
University of North Carolina At Greensboro
Greensboro, NCSkills
- High-volume dining
- Customer Service
- Food safety understanding
- Safe Food Handling
- Order Accuracy
- Ordering Procedures
- Complex Problem-Solving
- Dining customer service
- Supply Restocking
- Tableside Service
- Upselling
Affiliations
- Middle School Cheer Captain & Co-Captain (7th & 8th Grade)
- High School Cheerleader (4 Years)
- UNCG Cheerleader (1 Year)
Accomplishments
- NC Cinderella Pageant Ambassador
- Member of National Technical Honor Society
- High School Student Ambassador (30 Hours of Community Service at a Local Elementary School)
- Silver WorkKeys Earner
Certification
- Cone Health Volunteer Service Certificate for the Years 2022 & 2023
- CPR Certified
- First Aid Certified
References
References available upon request.
Timeline
Waitress
Sir Pizza
03.2024 - Current
Assistant Manager
America's Roadhouse Express
03.2020 - 03.2024
Waitress
Medo's Italian Restaurant
06.2019 - 03.2020
High School Diploma -
Randleman High School
Some College (No Degree) - Social Work
University of North Carolina At Greensboro