Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Maghen Wagner

Randleman,North Carolina

Summary

Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Energetic Waitress with 4 years of experience meeting customer demands by efficiently taking and serving orders and answering menu questions. Expertise managing over 9 tables at once with perfect accuracy and efficiency. Offering fantastic memorization abilities paired with first-rate people skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Waitress

Medo's Italian Restaurant
Asheboro, NC
06.2019 - 03.2020
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Answered questions about menu items, ingredients, and pricing.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Organized take-out orders efficiently according to customer requests.
  • Provided accurate change for cash transactions using a cash register system.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.

Assistant Manager

America's Roadhouse Express
Asheboro, NC
03.2020 - 03.2024
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.

Waitress

Sir Pizza
Asheboro, NC
03.2024 - Current
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Answered questions about menu items, ingredients, and pricing.
  • Bussed tables as needed during peak hours.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Provided excellent customer service by addressing any complaints or concerns promptly.

Education

High School Diploma -

Randleman High School
Randleman, NC
06-2023

Some College (No Degree) - Social Work

University of North Carolina At Greensboro
Greensboro, NC

Skills

  • High-volume dining
  • Customer Service
  • Food safety understanding
  • Safe Food Handling
  • Order Accuracy
  • Ordering Procedures
  • Complex Problem-Solving
  • Dining customer service
  • Supply Restocking
  • Tableside Service
  • Upselling

Affiliations

  • Middle School Cheer Captain & Co-Captain (7th & 8th Grade)
  • High School Cheerleader (4 Years)
  • UNCG Cheerleader (1 Year)

Accomplishments

  • NC Cinderella Pageant Ambassador
  • Member of National Technical Honor Society
  • High School Student Ambassador (30 Hours of Community Service at a Local Elementary School)
  • Silver WorkKeys Earner

Certification

  • Cone Health Volunteer Service Certificate for the Years 2022 & 2023
  • CPR Certified
  • First Aid Certified

References

References available upon request.

Timeline

Waitress

Sir Pizza
03.2024 - Current

Assistant Manager

America's Roadhouse Express
03.2020 - 03.2024

Waitress

Medo's Italian Restaurant
06.2019 - 03.2020

High School Diploma -

Randleman High School

Some College (No Degree) - Social Work

University of North Carolina At Greensboro
Maghen Wagner