Magic Monroe
Tulsa,OK
Summary
Organized and dependable candidate with strong administrative skills. Successful at managing multiple priorities with positive attitude seeks position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mortgage Loan Processor
Sharp Mortgage Company
02.2022 - Current
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Processed payments and applied to customer balances.
Loan Processor Supervisor
Alpha Mortgage Corporation
09.2020 - 10.2021
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Managed active pipeline of 80 - 100, closing average of 25 loans per month.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Set up and completed loan submission packages.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Monitored pipelines to track and log status of loans.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Researched and updated industry knowledge on changing legislation and regulations.
Assistant Project Manager
ClosetMaid
11.2018 - 11.2019
- Developed and maintained project documentation for reliable records.
- Generated weekly and monthly status reports for helpful progress tracking.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Documented project progress to fulfill project requirements and establish traceability
Loan Officer Assistant
Lucas-Meaney Team
11.2014 - 11.2018
- Communicated with customers daily to request information and complete paperwork.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Worked closely with product development teams to create and maintain marketing materials for realtor presentations and client meetings.
Education
Certificate - General Studies
RBTC
Broken Arrow, OKLiberal Arts And General Studies
SUNY Potsdam
Potsdam, NYSkills
- Lending Software Systems
- Critical Thinking
- Loan and Transactions Advisory
- Credit Applications
- Financial Document Review
- Microsoft Office
- Quality Control and Production Standards
- Regulatory and Guideline Compliance
- Complex Problem-Solving
- Invoice and Payment Tracking
Certification
Licensed Mortgage Loan Originator
Timeline
Mortgage Loan Processor
Sharp Mortgage Company
02.2022 - Current
Loan Processor Supervisor
Alpha Mortgage Corporation
09.2020 - 10.2021
Assistant Project Manager
ClosetMaid
11.2018 - 11.2019
Loan Officer Assistant
Lucas-Meaney Team
11.2014 - 11.2018
Certificate - General Studies
RBTC
Liberal Arts And General Studies
SUNY Potsdam
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