Magin Taylor
Oak Ridge,TN
Summary
Proven to excel in fast-paced environments, I leveraged my exceptional customer service and cash handling skills at Oakey's Bar and Grill to enhance guest experiences and streamline operations. My strong work ethic and ability to cultivate customer relationships resulted in significant repeat business, underscoring my commitment to excellence and hospitality service expertise.
Overview
20
20
years of professional experience
Work History
Server
Oakey's Bar and Grill
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Cashier
Phillip's 66
11.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Oktaha EZ Mart
02.2016 - 09.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Server
Chuck's
11.2008 - 07.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Front Desk Clerk
LaQuinta Inn & Suites
03.2005 - 11.2008
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
Fort Gibson High School
Fort Gibson, OK05.2004
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- Menu Memorization
- Hospitality service expertise
- Safe Food Handling
Timeline
Server
Oakey's Bar and Grill
02.2024 - Current
Cashier
Phillip's 66
11.2023 - 02.2024
Cashier
Oktaha EZ Mart
02.2016 - 09.2017
Server
Chuck's
11.2008 - 07.2012
Front Desk Clerk
LaQuinta Inn & Suites
03.2005 - 11.2008
High School Diploma -
Fort Gibson High School
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