Magnolia Siordia
Houston,TX
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
Work History
Customer Support and Marketing Assistant
Toroe Eyewear Performance - E-Commerce Store
01.2021 - Current
- Performed telephone and email support to customers
- Respond promptly to general inquiries from customers and third-party companies via telephone, live chat, and email
- Batch, fulfill, and pack incoming orders using Shipping Easy and Amazon Business
- Process and verify orders placed on Shopify and Amazon Business
- Handle and submit claims for lost, stolen, and damaged orders with post services (UPS, FedEx, USPS)
- Cross-train and provide backup for various departments, including shipping, claims, and social media marketing
- Collaborate with experienced colleagues to create engaging copy and edit existing content for SEO purposes
- Contribute original ideas for social media marketing campaigns in team meetings
- Assist the marketing team in managing the organization's Facebook and Instagram
- Handle monthly reports on business expenses and revenue using Excel and Google Drive.
Real Estate Agent
Intero Real Estate Services
01.2019 - 01.2021
- Developed and fostered strong relationships with clients, providing the best real estate experience
- Advised buyers during home visits and inspections
- Generated new leads through social media marketing campaigns
- Advertised client properties on websites, social media, and in real estate guides
- Stayed up-to-date on mortgage rates and related real estate news
- Showed properties to potential buyers and brokers at open houses and by appointment
- Generated listings for sales and rental properties through cold calls and referrals
- Accompanied buyers and sellers to home inspections and appraisals
- Marketed and sold properties by hosting open houses and advertising online and in print
- Followed up with prospective buyers regarding incentives and new developments in the area
- Communicated with clients to understand their property needs and preferences
- Assisted clients in obtaining loans, inspections, and credit reports
- Conducted duties such as studying property listings, interviewing prospective clients, accompanying clients to property sites, discussing conditions of sale, and drafting real estate contracts.
- Managed over 50 customer calls per day
Records Management Support (Commercial Lead)
Bettencourt Tax Advisors, LLC
01.2016 - 01.2019
- Coordinated docket preparation for Informal and Formal Residential/Commercial Hearings
- Made trips to the Appraisal District to drop off documents such as AOAs, Renditions, Correction Docs, etc
- Scanned and saved important client documents to the company database
- Managed a team of 2-3 members, including college interns and temps
- Assisted the Litigation/Arbitration department when needed
- Received cross-training in various departments.
Front Desk Receptionist
Bettencourt Tax Advisors, LLC
2014 - 2016
- Greeted clients professionally and directed them to the conference room for their appointments
- Scheduled and confirmed appointments over the phone and in person
- Entered new and existing client account information using access base programs.
- Completed data entry and filing to keep records updated for easy retrieval
- Organized, maintained and updated information in computer databases
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Collected and distributed messages to team members and managers to support open communication and high customer service
Education
Sales Agent License -
Champions School of Real Estate - Galleria
Houston, TX01.2020
General Education Development Diploma - undefined
Houston Community College - Northeast Campus
2018
Skills
- Quick learner and adaptable to new environments Self-motivated, cooperative, and works well with others Possesses great organization skills and proficient in
- MS Word, Excel, PowerPoint, with typing speed of 46 WPM
- Sales Expertise
- Business Development Understanding
- Customer Implementation Support
- Order Fulfillment
- Customer Experience
- Microsoft Excel
- Active Listening
- Customer Relations
- Organizational Skills
- CRM Software
Languages
Spanish
Native or Bilingual
Timeline
Customer Support and Marketing Assistant
Toroe Eyewear Performance - E-Commerce Store
01.2021 - Current
Real Estate Agent
Intero Real Estate Services
01.2019 - 01.2021
Records Management Support (Commercial Lead)
Bettencourt Tax Advisors, LLC
01.2016 - 01.2019
Front Desk Receptionist
Bettencourt Tax Advisors, LLC
2014 - 2016
Sales Agent License -
Champions School of Real Estate - Galleria
General Education Development Diploma - undefined
Houston Community College - Northeast Campus
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