Reliable guest services professional with strong customer service, cash handling, and problem-solving skills. Known for calm, accurate support, clear communication, and attention to detail in fast-paced front desk and pro shop settings.
Work History
Front Desk Agent
10 Months
Choice Hotels | 12.2025 - Current
Greeted guests, completed check-ins and check-outs, and maintained accurate reservation records.
Answered phones, handled inquiries, and provided clear information about hotel services and policies.
Resolved guest requests promptly, coordinating with housekeeping and maintenance for seamless service.
Processed payments, verified folios, and balanced shift transactions with attention to detail.
Pro Shop Attendant
2 Years 5 Months
The Links At Hemlock Creek | 05.2024 - Current
Assisted golfers with tee times, check-in, and course information
Processed merchandise sales, returns, and cash register transactions
Maintained organized pro shop displays and stocked golf equipment
Responded to member questions and resolved front desk service issues
Education
High School Diploma
Central Columbia High School | Bloomsburg, PA
Honor Roll
[3.7] GPA
Chess Club Member
Elected Captain of Boys Track and Field
No Degree - International Business
Marist College | Poughkeepsie, NY | 05.2030
Extracurricular Activities: Varsity Men's Track and Field
Athletic & Academic Scholarship Recipient
Skills
Guest services
Hospitality skills
Hospitality services
Time management
Credit and cash payments
Reservation management
Cash handling
Payment processing
Languages
English
Native or Bilingual
Interests
Graphic Design
Documenting and sharing travel experiences.
Participating in cultural exchange programs and homestays.