Summary
Overview
Work History
Education
Skills
References
Timeline
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Mia Alumpe

Reno,NV

Summary

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Sunglass Hut
10.2021 - Current
  • Manage and train employees on best practices in company standards
  • Run operational business processes to maximum efficiency
  • Obtain extensive knowledge of a rotating stock of eyewear as well as the specifics of custom alteration
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Manager

Coffee N Comics
10.2020 - Current
  • Assist in running a coffee shop, while helping large amounts of customers, prioritizing tasks for optimized business, ordering merchandise, planning and running events such as actor signings or artists meet and greets.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Oversaw daily coffee shop operations according to company policies as well as maintained up-to-date knowledge of industry trends, competitor activity, and coffee-related news to stay ahead of the curve.

Assistant Manager

Galaxy Theatres
09.2020 - 10.2021
  • Efficiently run a movie theatre, direct team members on tasks, run orientation and train new team members on proper protocol
  • Ensure guests had ideal experiences
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Sales Associate

Sunglass Hut
03.2020 - 04.2021
  • Engage with customers and help style them according to their wants and needs in a timely manner

Floor Supervisor

Vans
05.2018 - 09.2020
  • Upon promotion I would train, run the sales floor and improve selling and store numbers
  • I would direct associates to perform and uphold company expectations and encourage them to perform to the best of their ability

Sales Associate

Vans
09.2017 - 05.2018
  • I would assist customers on the floor and upsale, uphold company values and training

Education

Software Engineering

Truckee Meadows Community College
Reno, Nevada
01.2022

Biochemistry and Molecular Biology

University of Nevada, Reno
Reno, Nevada
01.2018

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Complex Problem-Solving
  • Team Leadership

References

  • Josh Brown, Manager, (775) 762-7360
  • Ashe Hartman, Owner of Holey Schmidt Donuts, (775) 412-2157
  • Alex Farside, Owner of Coffee N Comics, (775) 232-6442

Timeline

Assistant Manager

Sunglass Hut
10.2021 - Current

Manager

Coffee N Comics
10.2020 - Current

Assistant Manager

Galaxy Theatres
09.2020 - 10.2021

Sales Associate

Sunglass Hut
03.2020 - 04.2021

Floor Supervisor

Vans
05.2018 - 09.2020

Sales Associate

Vans
09.2017 - 05.2018

Biochemistry and Molecular Biology

University of Nevada, Reno

Software Engineering

Truckee Meadows Community College

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Mia Alumpe