Summary
Overview
Work History
Education
Skills
Additional Information
Certifications And Awards
Languages
Timeline
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MAHAD FARAH

Minneapolis,MN

Summary

Dedicated professional with over 10 years of experience in logistics, customer service, community organizing, and interpreting. Adept at fostering collaborative relationships, managing diverse responsibilities, and delivering outstanding service. Bilingual in Somali and English, with a strong Information Technology and Business Administration foundation. Proven track record in leadership, problem-solving, and supporting multicultural communities.

Overview

17
17
years of professional experience

Work History

Assistant Field Director

Working America
01.2023 - 01.2025
  • Company Overview: AFL-CIO
  • Spearhead door-knocking campaigns to engage community members and gather support for core issues, including quality education, affordable healthcare, and secure retirements
  • Advocate for affordable housing, good-paying jobs, and corporate accountability through grassroots organizing
  • Train and mentor canvassing teams to effectively communicate campaign goals and build community trust
  • Collaborate with stakeholders to ensure that healthcare systems are accessible and responsive to community needs
  • AFL-CIO

Community Organizer & Somali Interpreter

Elliot Park Neighborhood Inc. (EPNI)
01.2022 - 01.2023
  • Advocated for affordable housing and safe living conditions within the Elliot Park community
  • Organized and executed community events, including back-to-school drives and local gatherings
  • Facilitated landlord-tenant mediation meetings, addressing tenant concerns effectively
  • Provided Somali interpretation to ensure inclusivity in community discussions

Court Operation Associate

Hennepin County Family Court
01.2022 - 12.2022
  • Supported family law cases by preparing documentation, scheduling hearings, and managing case files
  • Assisted clerks and judges in maintaining efficient court operations
  • Delivered excellent client service by addressing inquiries and providing case-related information
  • Received a Certificate of Outstanding Work in Customer Service for exemplary performance

Store Supervisor

Estes News & Gifts / Bluwire Inc.
01.2017 - 12.2021
  • Oversaw store operations, including employee management, inventory control, and customer service
  • Trained and mentored staff, fostering adherence to corporate standards and policies
  • Enhanced customer satisfaction by implementing quality assurance measures

Medical Interpreter

Weaving Cultures, LLC
01.2018 - 12.2018
  • Facilitated communication between non-English-speaking patients and healthcare providers
  • Ensured accurate interpretation of medical terminology and treatment plans

Logistics & Supply Chain Associate

China-Salam Trading Company
01.2008 - 12.2015
  • Managed import/export logistics, shipment documentation, and client relations
  • Coordinated with global partners to ensure timely delivery and compliance with regulations

Education

High School Diploma -

Bachelor of Science - Information Technology

Bachelor of Science - Business Administration, Information Technology

Western Governors University
01.2026

Skills

  • Customer Service Excellence
  • Logistics & Supply Chain Management
  • Bilingual: Somali and English
  • Community Outreach & Event Planning
  • Medical and Legal Interpretation
  • Problem Solving & Conflict Resolution
  • Team Leadership & Staff Training
  • Administrative Support & Documentation

Additional Information

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

Certifications And Awards

  • Certified Interpreter
  • Certificate of Outstanding Work in Customer Service (MSP Airport)

Languages

English

Timeline

Assistant Field Director

Working America
01.2023 - 01.2025

Community Organizer & Somali Interpreter

Elliot Park Neighborhood Inc. (EPNI)
01.2022 - 01.2023

Court Operation Associate

Hennepin County Family Court
01.2022 - 12.2022

Medical Interpreter

Weaving Cultures, LLC
01.2018 - 12.2018

Store Supervisor

Estes News & Gifts / Bluwire Inc.
01.2017 - 12.2021

Logistics & Supply Chain Associate

China-Salam Trading Company
01.2008 - 12.2015

Bachelor of Science - Information Technology

Bachelor of Science - Business Administration, Information Technology

Western Governors University

High School Diploma -

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MAHAD FARAH