Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Accomplishments
Timeline
CustomerServiceRepresentative
Mahagony Lewis

Mahagony Lewis

student
Chicago,IL

Summary

Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer service representative

Wulf Ward and Associates
11.2013 - 02.2020
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.

Office cleaner

Austin Career Education Center
01.2011 - 09.2011
  • Gather and empty trash.
  • Service, clean, or supply restrooms.
  • Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
  • Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees.
  • Set up, arrange, or remove decorations, tables, chairs, ladders, or scaffolding to prepare facilities for events, such as banquets or meetings.

Caregiver

Access Living of Metro Chicago
10.2010 - 05.2011
  • Administer bedside or personal care, such as ambulation or personal hygiene assistance.
  • Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
  • Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
  • Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.

Cashier

Moo&Oink Best Chicago Meat Company
01.2009 - 05.2010
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Request information or assistance using paging systems.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Weigh items sold by weight to determine prices.

Education

High School Diploma -

Austin career education center
Chicago, IL
06.2011

Associate of Science - Pharmaceutical Medicine

MALCOLM X COMMUNITY COLLEGE
Chicago, IL
08-2027

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Certification

  • Election administration and prcedures training - (10-6-2022)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Resolved product issue through consumer testing.

Timeline

Customer service representative

Wulf Ward and Associates
11.2013 - 02.2020

Office cleaner

Austin Career Education Center
01.2011 - 09.2011

Caregiver

Access Living of Metro Chicago
10.2010 - 05.2011

Cashier

Moo&Oink Best Chicago Meat Company
01.2009 - 05.2010

High School Diploma -

Austin career education center

Associate of Science - Pharmaceutical Medicine

MALCOLM X COMMUNITY COLLEGE

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