Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mahala Anderson

Hulbert ,OK

Summary

Dynamic law enforcement dispatcher with proven expertise in call prioritization and incident documentation at Cherokee Nation Marshal Service. Recognized for enhancing officer safety through effective communication and real-time updates. Committed to teamwork and problem-solving, ensuring efficient operations and community engagement while maintaining confidentiality and attention to detail.

Overview

9
9
years of professional experience

Work History

CNA

Cherokee County Nursing Center
03.2023 - 06.2023
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.

CNA

Wagoner Health and Rehab
09.2021 - 04.2023
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.

CNA

Fort Gibson Nursing Home
02.2022 - 06.2022
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.

Habilitation Training Specialist

Bios Corporation
02.2019 - 08.2021
  • Established trusting relationships with clients by consistently showing empathy, patience, and understanding during training sessions.
  • Assisted clients in achieving personal goals by providing ongoing support, encouragement, and guidance.
  • Created opportunities for family involvement in the habilitation process to encourage support, understanding, and collaboration between home and treatment settings.
  • Increased community integration for clients by facilitating participation in local events and activities.
  • Developed behavior management strategies to address challenging behaviors effectively while ensuring client safety at all times.
  • Served as a liaison between clients, families, and service providers to ensure clear communication regarding treatment plans and progress updates.

Law Enforcement Dispatcher

Cherokee Nation Marshal Service
06.2023 - Current
  • Aided in crime prevention efforts, promptly disseminating critical information to patrol units regarding suspicious activity or wanted individuals.
  • Supported officer safety through diligent monitoring of field units, providing prompt updates on changing situations as necessary.
  • Assisted in the development of training programs for new dispatchers, sharing expertise to improve overall department performance.
  • Streamlined dispatch operations by staying current on advances in technology and updating protocols as needed.
  • Promoted community engagement by courteously addressing non-emergency calls and directing callers to appropriate resources or services.
  • Advanced teamwork among dispatchers by fostering a collaborative work environment built on trust, open communication, and shared goals.
  • Maintained detailed records of incidents and caller information, ensuring accurate documentation for future reference.
  • Managed high-stress situations with professionalism, maintaining composure under pressure to ensure effective decisionmaking.
  • Enhanced communication between officers and command staff, managing radio transmissions with clarity and accuracy.
  • Increased situational awareness among responding units by providing real-time updates on incident details, potential hazards, and pertinent background information.
  • Collaborated with other agencies during multi-jurisdictional incidents, ensuring a coordinated response and effective resource allocation.
  • Handled sensitive data with discretion, protecting confidentiality while ensuring that relevant parties received necessary information.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Used specialized software to track and maintain case incident numbers and logs.

Bank Teller

Fort Gibson Bank
04.2019 - 03.2020
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Cook/Cashier

McDonald's
02.2017 - 08.2018
  • Ensured cleanliness and organization of work areas to enhance safety in food preparation.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Take customers orders, and gather there items.

Education

Fort Gibson High School
Fort Gibson
05.2018

Skills

  • Call prioritization
  • Public safety awareness
  • Incident documentation
  • Information gathering
  • Geographical expertise
  • Data entry
  • Records maintenance
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Prioritizing situations
  • Attention to detail
  • Listening skills
  • Dependable and responsible

Timeline

Law Enforcement Dispatcher

Cherokee Nation Marshal Service
06.2023 - Current

CNA

Cherokee County Nursing Center
03.2023 - 06.2023

CNA

Fort Gibson Nursing Home
02.2022 - 06.2022

CNA

Wagoner Health and Rehab
09.2021 - 04.2023

Bank Teller

Fort Gibson Bank
04.2019 - 03.2020

Habilitation Training Specialist

Bios Corporation
02.2019 - 08.2021

Cook/Cashier

McDonald's
02.2017 - 08.2018

Fort Gibson High School

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