JOSIA MAHALA JAMES
Business Analytics and Information Systems graduate with over four years of progressive experience supporting data-driven operations, business processes, and organizational decision-making across healthcare, higher education, retail, and human resources. Experienced in analyzing large datasets, developing automated reporting solutions, improving data quality, and streamlining operational workflows using Excel, SQL, Python, Power BI, and Tableau. Recognized for translating complex data into actionable business insights, improving operational efficiency, and collaborating with cross-functional teams to deliver measurable results. Passionate about leveraging analytics, business intelligence, and emerging AI technologies to optimize business performance and drive continuous improvement.
Work History
Graduate Medical Education Assistant
1 Year 6 Months- Managed compliance and operational datasets for 150+ medical residents, ensuring data integrity, regulatory compliance, and accurate reporting across multiple academic programs.
- Performed data validation and quality assurance by identifying discrepancies within resident records, improving reporting accuracy and reducing processing time by 25%.
- Developed Excel-based tracking systems and standardized reporting processes that improved workflow efficiency, supported operational decision-making, and enhanced data quality.
Data Entry Clerk
1 Year 1 Month- Managed high-volume inventory and sales datasets, maintaining data accuracy and supporting business operations through timely record management.
- Performed data validation and reconciliation by identifying and resolving record discrepancies, improving database integrity and operational reporting.
- Streamlined recurring data management processes through standardized Excel templates, reducing manual processing time by 30% and improving reporting efficiency.
Human Resource Assistant
1 Year 1 Month- Managed employee and recruitment data within HR information systems, ensuring data accuracy, confidentiality, and compliance with organizational policies.
- Maintained applicant tracking records by validating hiring data, monitoring recruitment progress, and supporting workforce reporting.
- Analyzed employee documentation to identify data inconsistencies, improving record accuracy and streamlining onboarding processes.
Customer Service Representative
11 Months- Analyzed customer inquiries and service trends to identify root causes, contributing to a 95% customer satisfaction rating through timely issue resolution.
- Maintained accurate customer data within CRM systems, documenting service interactions and ensuring data quality for operational reporting.
- Collaborated with cross-functional teams to investigate escalated cases, improve response times, and support continuous process improvement initiatives.