Mahalet Abebe
Philadelphia,PA
Summary
Experienced patient access representatives with over three years of experience in the healthcare. Proficient in patient registration, insurance verification and medical records management .Proven ability to collaborate effectively with teams to provide exceptional patient care. knowledge of healthcare systems and compliance standards.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
Greater Philadelphia Health Action
08.2022 - Current
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Manged the front desk by registering patient patients, verifying and updating their records insuring all information is accurate.
- Verified insurance eligibility and entered into the system.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Assisting patient during checkout, ensuring they receive post treatment instructions.
- Performing lab, immunization and referrals tracking.
- Preparing patient chart and assisting in telehealth triaging.
- Answering incoming calls and addressing patient issues in a timely manner.
Food Prep and server
HMS Host
08.2018 - 06.2022
- Prepped cooked foods
- Mixed ingredients , peeled, washed, cut fruits and vegetable.
- Take orders and serve customers.
- Labeled, organized and stocked foods and supply.
- Cleaned kitchen and organized cooking utensils.
Human Resource Officer
Meta Abo Brewery S.C (Diageo Company)
02.2017 - 06.2018
- Keeping employee records and making sure it’s up to date
- Assisting HR Business partners in recruitment process
- Hiring successful applicant in the Work Day system
- Preparing employment contracts and other forms of letters
- Processing business and work visas for expats
Customer Service Agent
Ethiopian Airlines
12.2012 - 01.2017
- Assisted passengers with check in processes insuring timely boarding and smooth experience.
- Verified passengers passports and documents.
- Collaborated with airline staff to address and delays or cancellations, providing prompt updates.
- Boarding passengers according to their seats and priority.
- Assisted passengers with special needs offering personalized support.
Education
Medical Billing Proficiency Certificate -
Community College of Philadelphia
01.2022
Bachelor of Law - undefined
Addis Ababa University
07.2011
Skills
- Customer Service
- Microsoft office proficient
- Good communication skill
- Insurance verification
- Data entry
- Team Collaboration
- Medical Terminology
- HIPPA Compliance
Timeline
Patient Access Representative
Greater Philadelphia Health Action
08.2022 - Current
Food Prep and server
HMS Host
08.2018 - 06.2022
Human Resource Officer
Meta Abo Brewery S.C (Diageo Company)
02.2017 - 06.2018
Customer Service Agent
Ethiopian Airlines
12.2012 - 01.2017
Bachelor of Law - undefined
Addis Ababa University
Medical Billing Proficiency Certificate -
Community College of Philadelphia