Mahalia Le

• Provided friendly customer service by recommending drink selections, accommodating special requests, and developing excellent rapport with regulars.
• Recommended products based on a solid understanding of individual customer needs and preferences.
• Handled cash transactions accurately and efficiently, operating POS systems to process orders and payments.
• Balanced the cash drawer at the end of each shift.
• Performed routine maintenance and thorough cleaning on La Marzocco espresso machine at the end of each shift daily.
• Demonstrated expertise in dialing in espresso machine, adjusting grind settings, and monitoring extraction times to achieve optimal flavor profiles.
• Prepared each espresso drink with the highest standards in preparation, including milk texturing and weighing/timing each shot, to ensure the quality, taste, and presentation of the finished product.
• Maintained a neat bar and consistent bar flow in a high volume environment, providing quick, efficient service.
• Cleaned counters, machines, utensils, and seating areas daily.
• Restocked all shelves, display cases and milk fridges throughout each shift.
• Performed all inventory orders in a timely manner.

- Performed all closing duties in a timely and efficient manner according to closing checklist, which includes dishwashing, cleaning, and inventory management.

- Cultivated a warm environment for all customers during periods of high-volume.

- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.