MAHAM GHUMAN
Summary
Motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. Dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
7
7
years of professional experience
Work History
Customer Service (Front Desk)
Wynewood Logistics LLC
01.2021 - 06.2023
- Streamlined check-in and check-out processes, leading to reduced wait times for guests.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues at the front desk.
Patient care mangement
Centers Plan For Healthy Living
01.2020 - 12.2022
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Sephora (Beauty Advisor)
Sephora
01.2019 - 06.2020
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Sephora (Beauty Advisor)
Sephora
08.2023 - 01.2024
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Customer Service
Popeye's Louisiana Kitchen
05.2017 - 03.2019
- Trained new cafe workers in sales, customer service and safety.
- Provided outstanding customer service on phone and in person.
- Welcomed and greeted guests and delivered outstanding customer service.
Education
Bachelor's - Law & Society
John Jay College of Criminal Justice
New York, NY12.2021
Skills
- Reading - 10 years
- Writing - 10 years
- Front desk information
- Fast learner
- Paperwork Management
- Speaking fluent English - 10 years
- Cash Handling - 9 years
- Customer Service - 9 years
- Greeting Customers - 9 years
- Computer Usage - 10 years
- Typing on keyboard - 10 years
- Phone represenataive - 3 years
Languages
Urdu
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Sephora (Beauty Advisor)
Sephora
08.2023 - 01.2024
Customer Service (Front Desk)
Wynewood Logistics LLC
01.2021 - 06.2023
Patient care mangement
Centers Plan For Healthy Living
01.2020 - 12.2022
Sephora (Beauty Advisor)
Sephora
01.2019 - 06.2020
Customer Service
Popeye's Louisiana Kitchen
05.2017 - 03.2019
Bachelor's - Law & Society
John Jay College of Criminal Justice