Maham Awais
Corona,CA
Summary
Achieved high levels of guest satisfaction by delivering outstanding service and support. Improved operational efficiency through meticulous recordkeeping and attention to detail. Enhanced team dynamics by promoting a positive and engaging atmosphere during interactions.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Hampton By Hilton
Corona
01.2025 - Current
- Managed guest check-ins and check-outs efficiently, ensuring a smooth experience for all visitors.
- Handled inquiries and resolved issues promptly to enhance guest satisfaction and service quality.
- Coordinated room assignments and maintained accurate reservation records in property management system.
- Trained new front desk staff on operational procedures and customer service best practices.
- Fostered positive relationships with guests to encourage repeat visits and loyalty to the hotel brand.
Chef Manager
Cooking Home
Corona, CA
06.2019 - Current
- Led kitchen operations, ensuring high standards of food safety and quality control.
- Developed menus that aligned with seasonal ingredients and customer preferences.
- Trained and mentored culinary staff on cooking techniques and best practices.
- Streamlined inventory management processes to minimize waste and reduce costs.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
Volunteer Coordinator
Events
Riverside
04.2019 - Current
- Coordinated volunteer recruitment efforts to ensure adequate staffing for events.
- Developed training materials for new volunteers, enhancing onboarding efficiency.
- Managed scheduling and logistics for volunteer participation across multiple events.
- Fostered relationships with community organizations to expand volunteer outreach initiatives.
- Streamlined communication processes among volunteers, increasing engagement and responsiveness.
Front Desk Receptionist
Hilton
Riverside, CA
02.2021 - 02.2026
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Front Desk Receptionist
Junaid Jamshed
Artesia, California
08.2017 - 10.2021
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
Cashier Team Lead
KFC
La Mirada, California
09.2016 - 05.2018
- Identified discrepancies between actual sales figures and expected totals.
- Monitored cashier performance, providing feedback as needed.
- Trained new cashiers on proper use of registers and store policies.
Education
High School Diploma -
Narco Adult School
Corona, CA04.2026
Skills
Supply Management
Project Management
Front Office Management
Clerical Support
Inventory Control
Guest Relations
Departmental support
Customer Service
Office Organization
Cash Handling
File Management
Office Administration
Appointment confirmation
Team Collaboration
Issue handling
Hospitality services
Languages
Urdu
Full Professional
English
Native or Bilingual
Timeline
Front Desk Receptionist
Hampton By Hilton
01.2025 - Current
Front Desk Receptionist
Hilton
02.2021 - 02.2026
Chef Manager
Cooking Home
06.2019 - Current
Volunteer Coordinator
Events
04.2019 - Current
Front Desk Receptionist
Junaid Jamshed
08.2017 - 10.2021
Cashier Team Lead
KFC
09.2016 - 05.2018
High School Diploma -
Narco Adult School