Mahamadou Sylla
Smith and Wesson
Rockford,TN
13
years of professional experience
Entry-level Help Desk Support Technician with over a year of experience in resolving technical support, and improving help desk efficiency. Skilled in customer service, problem-solving, and technical documentation. In process to be certified in CompTIA A+ and Microsoft Azure Fundamentals. I am actually enrolled in CyberSecurity.
Work History
Receiving Team Member
2 Years 10 Months- Operated forklifts and pallet jacks to efficiently move materials within warehouse.
- Maintained organized inventory storage, ensuring easy access and retrieval of items.
- Mitigated safety hazards through strict adherence to company guidelines during unloading and handling of materials.
Smith & Wesson Precision Components
1 Year 4 Months- Inspected finished products for quality assurance to ensure adherence to specifications.
- Worked with Heat treat and Forge Departments to ensure customers products were met in accordance with the company policy.
- Scheduled customers for pick up and drop off through calls and emails daily.
Assistant Referral Specialist
9 Months- Assisted visitors and ensured computer lab standards were maintained.
- Utilized divers software such as Microsoft Excel and word SMART database to enter data in computer.
Assistant Teacher Volunteer
5 Months- PowerPoint presentation of Musical Instruments of West Africa in French.
Education
A+/Network + Certification Preparation - Computer Information Systems
- Introduction to Programming & Logic
- A+ Hardware
- Introduction to Networking
- A+ Software
- Microsoft Desktop OS
No Degree - Cyber Security
- Network Security
- Cybersecurity
Bachelor of Science - Environmental Studies
- Planning of Territory
- Management of Environment
- History
- Rural Environment/ Dynamic
- Methodology/ Geography
Skills
Technical Support
Customer Service
Problem-Solving
Documentation
Accomplishments
- Chair of Students ambassador 2017-2019
Timeline
Receiving Team Member
Smith and Wesson
10.2023 - CurrentRead More
Smith & Wesson Precision Components
Smith & Wesson
06.2022 - 10.2023Read More
Assistant Referral Specialist
Holyoke Community College
01.2015 - 10.2015Read More
Assistant Teacher Volunteer
Baird Middle School
01.2014 - 06.2014Read More
Southern New Hampshire University
No Degree from Cyber Security
Read More
Pellissippi State Community College
A+/Network + Certification Preparation from Computer Information Systems
Read More
University of Bamako
Bachelor of Science from Environmental Studies
Read More