Mahana Lutali
Tacoma,WA
Summary
Security professional with proven history of managing and enhancing security protocols to safeguard assets and personnel. Known for strong focus on team collaboration and achieving results under evolving conditions. Reliable and adaptable, with expertise in risk assessment and incident response.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Supervisor
Emerald Queen Hotel & Casinos
Tacoma, USA
07.2019 - Current
- Took on the duty of planning the officer's schedules several weeks ahead.
- Encourage guests to enroll in casino promotions and sales to enhance company revenue.
- Successfully finished a Defensive Driving course at Emerald Queen Casino, accompanied by a comprehensive annual background check that confirms a clean driving record.
- Manage a team of over 60 officers to ensure the safety of casino guests, staff, and property.
- Trained new security personnel and were educated on standard operating procedures, emergency response protocols, and customer service strategies.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
Lead Ramp Agent
Alaska Airlines
SeaTac, USA
05.2016 - 06.2019
- Directing and parking airplanes involves overseeing their placement on the tarmac
- Managing the loading and unloading of baggage and freight is essential for efficient operations
- Conducting maintenance tasks within the cabin is necessary for passenger comfort and safety
- Guiding aircraft during taxiing is a critical responsibility
- Utilizing baggage and cargo handling equipment effectively is vital for smooth logistics
- Adhering to safety regulations is paramount in all operations.
TSA Officer
Homeland Security
SeaTac, USA
08.2014 - 03.2016
- Utilizing diverse screening technologies and equipment to detect hazardous items in luggage, cargo, and on individuals, while ensuring these items are not allowed on aircraft
- Conducting searches and screenings that may involve direct contact with passengers, such as pat-downs and property inspections, as well as handling bags and bins weighing up to 50 pounds
- Managing access points at the terminal and engaging with the public by providing directions and addressing questions. Maintaining and applying knowledge of all relevant Standard Operating Procedures.
Education
High school or equivalent -
Lakes High School
Lakewood, WASkills
- Team Leadership
- CCTV Monitoring
- Staff Management
- Security personnel training
- Staff hiring
- Passenger Screening
- Public Safety Awareness
- First Aid Training
- MS Office applications
- Data entry and word processing,
- Time Management
- Problem-solving skills
Certification
Driver's License
Additionalinformation - Workauthorization
Authorized to work in the US for any employer
Timeline
Security Supervisor
Emerald Queen Hotel & Casinos
07.2019 - Current
Lead Ramp Agent
Alaska Airlines
05.2016 - 06.2019
TSA Officer
Homeland Security
08.2014 - 03.2016
High school or equivalent -
Lakes High School