Ma Hannah Elaine Estrada
Antioch,CA
Summary
Experienced Sales Associate professional with strong leadership and relationship-building skills. Ready to bring abilities and drive to new role with growing team dedicated to building customer loyalty, strengthening service standards and boosting long-term market success. Driven, proactive and hardworking with team-oriented mentality.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Nespresso Boutique
Walnut Creek, California
08.2021 - 06.2022
- Assisted customers in selecting products aligned with preferences and needs.
- Greeted customers and assisted in locating requested items to boost customer retention.
- Resolved customer inquiries swiftly and professionally to maintain satisfaction levels.
Sales Associate
Metro By T-mobile
Pittsburg, USA
10.2018 - 06.2021
- Greeted customers and assessed needs, providing high-quality service and tailored product recommendations.
- Implemented up-selling strategies, recommending accessories and complementary purchases, which contributed to increased revenue.
- Completed training and certification from Metro by T-mobile, representing the brand and guiding customers in selecting mobile devices.
Barista
Starbucks Coffee And Tea
Antioch, USA
06.2017 - 10.2018
- Trained new team members using positive reinforcement and respectful coaching, fostering a supportive team environment.
- Expanded knowledge of coffee styles and varieties, enhancing ability to provide informed recommendations to customers.
- Remembered and addressed customers by name, improving personalized service and customer satisfaction.
Education
Associate - Psychology
Los Medanos College
Pittsburg, CA01-2016
Associate Degree - Liberal Arts: Social Science and Behavioral Science
Los Medanos College
Pittsburg, CA01-2016
Skills
- Sales expertise
- Customer service excellence
- Upselling techniques
- Sales forecasting
- Cash handling accuracy
- Interpersonal skills
- Adaptability to diverse groups
- Problem-solving abilities
- Professional demeanor
Timeline
Retail Sales Associate
Nespresso Boutique
08.2021 - 06.2022
Sales Associate
Metro By T-mobile
10.2018 - 06.2021
Barista
Starbucks Coffee And Tea
06.2017 - 10.2018
Associate - Psychology
Los Medanos College
Associate Degree - Liberal Arts: Social Science and Behavioral Science
Los Medanos College