Mahayla Claiser
Summary
Versatile professional with extensive experience in office, retail, and warehouse environments, adept at managing both small and large teams. Strong background in administrative tasks including meeting planning, email and phone communications, and front-office management, ensuring smooth operations. Demonstrates effective communication, facilitating positive interactions with clients and staff in all areas of business. Skilled in event planning/coordination and meeting planning. Experience with working with top members in company to maintain company DEI, emergency plans, and maintain inclusive work environment. Cultivated teamwork to achieve business objectives and uphold essential relationships with clients and vendors
Overview
3
3
years of professional experience
Work History
Server
Texas Roadhouse
West Des Moines, IA
04.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Security Guard
Securitas
West Des Moines, IA
09.2024 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
HR/Admin Services Specialist
NCMIC
01.2024 - 08.2024
- Produced and managed mass communications alongside marketing department.
- Planned and coordinated company-wide events while assisting departments with scheduling.
- Processed charitable contribution requests, liaising with sponsored charities and managing HR billing invoices.
- Scheduled volunteer opportunities for employees to engage with community initiatives.
- Collaborated with vendors, speakers, and benefits companies to deliver onsite services for employees.
- Conducted audits, reporting, and training management system updates while managing employee schedules.
- Supported administrative services in event setup, mailroom operations, and vendor coordination for catering prizes.
- Participated in DEI initiatives and disaster recovery planning, coordinating safety system installation.
Administrative Assistant/Product Specialist
C&E Holding
Urbandale, IA
07.2023 - 12.2023
- Coordinated international and domestic shipments, ensuring proper customs documentation compliance.
- Executed administrative tasks, including order entry, daily reports, and email communications.
- Developed step-by-step training documents to facilitate onboarding and process understanding.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Collaborated with CEO on communications and shipment coordination among vendors.
Insurance Operations
Athene
06.2022 - 07.2023
- Handled an average of 30-40 inbound calls, providing researched answers to customer questions.
- Executed data entry tasks for 20-35 contracts, maintaining data accuracy and efficiency.
- Managed time efficiently in order to complete all tasks within deadlines.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Science - Business Administration And Entrepreneurship
Des Moines Area Community College
Ankeny, IA12-2023
High School Diploma -
Urbandale High School
Urbandale06-2020
Certificate - HRCI Human Resources Certificate
Coursera
04-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Attention to detail
- Multitasking and organization
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), operating systems (Windows, MacOS), and basic computer skills like email and internet navigation
- Data entry
- Customer/Vendor relationship management
- Complaint resolution
- Records management/File Organization
- Event planning & Coordination
- Project management
- Oracle/Google/Salesforce/Kronos/Adobe/NetSuite/Workday/UKG
Awards
Received the "What's Your 50" Award for achieving over 50 hours of volunteer service in one year.
Honor Roll Des Moines Area Community College - 2020
Timeline
Server
Texas Roadhouse
04.2025 - Current
Security Guard
Securitas
09.2024 - Current
HR/Admin Services Specialist
NCMIC
01.2024 - 08.2024
Administrative Assistant/Product Specialist
C&E Holding
07.2023 - 12.2023
Insurance Operations
Athene
06.2022 - 07.2023
Associate of Science - Business Administration And Entrepreneurship
Des Moines Area Community College
High School Diploma -
Urbandale High School
Certificate - HRCI Human Resources Certificate
Coursera