Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst

Maheleone Faalelea

Kent

Summary

Adept at streamlining operations, I enhanced administrative efficiency at Consumer Direct Care Network by implementing innovative process improvements. My background in customer service, security dispatch, and ramp operations underscores my exceptional problem-solving abilities and attention to detail. Skilled in Microsoft Excel and adept at managing high-stress situations, I consistently improve workplace productivity and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Adminstrative Coordinator

Consumer Direct Care Network
04.2024 - 01.2025
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.

Customer Service Representative

Macrina Bakery
09.2023 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Security Dispatcher

Palamerican Security
06.2023 - 08.2023
  • Operated and monitored fire alarm and security CCTV systems to maintain building safety.
  • Contacted police, fire and ambulance in emergency situations to coordinate proper response.
  • Leveraged two-way radio or telephone to dispatch security officers or other personnel.
  • Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.

Ground Service Ramp Agent

Horizon Air
03.2019 - 05.2022
  • Improved ramp safety by consistently adhering to company policies and federal regulations.
  • Maintained timely aircraft departures by ensuring accurate loading and unloading of baggage and cargo.
  • Contributed to a positive customer experience by assisting passengers with special needs or requests during boarding and disembarking procedures.
  • Provided clear communication between pilots, air traffic control, and ground crew for seamless coordination of ramp operations.
  • Safeguarded passengers'' belongings by accurately sorting and prioritizing luggage according to flight schedules.
  • Enabled a smooth workflow during high-traffic periods by efficiently allocating available resources such as baggage carts, tugs, and dollies among the team members.
  • Increased on-time performance by swiftly marshalling aircraft in and out of gates as per schedule requirements.
  • Enhanced team efficiency by effectively communicating with coworkers and supervisors during shift handoffs.
  • Kept a well-documented record of all tasks performed and equipment used during shifts, contributing to accurate data collection for analysis and improvement purposes.
  • Guided aircraft into and out of parking positions using hand signals.

Education

High School Diploma -

Foster High School
Tukwila, WA
06-2010

Skills

  • Attention to detail
  • Data entry
  • Time management
  • File organization
  • Microsoft Excel
  • Inbound phone call handling
  • Customer service
  • Problem-solving

Languages

Samoan
Native or Bilingual

Timeline

Adminstrative Coordinator

Consumer Direct Care Network
04.2024 - 01.2025

Customer Service Representative

Macrina Bakery
09.2023 - 12.2023

Security Dispatcher

Palamerican Security
06.2023 - 08.2023

Ground Service Ramp Agent

Horizon Air
03.2019 - 05.2022

High School Diploma -

Foster High School
Maheleone Faalelea