Mahema Siddiqi
Richmond,TX
Summary
Healthcare administrative professional with over 3 years of experience supporting dermatology and psychiatry practices in remote and in-person environments. Skilled in patient access, front-desk operations, insurance verification, appointment scheduling, and telehealth coordination. Experienced in verifying eligibility, benefits, copays, and referrals while communicating effectively with patients, providers, and insurance carriers. Proficient in EMR/EHR systems including EMA and Practice Fusion, along with patient communication platforms such as Spruce, Google Voice, Klara, and 3CX. Known for strong attention to detail, problem-solving ability, and managing high-volume patient interactions while maintaining HIPAA compliance and delivering quality healthcare support.
Overview
4
4
years of professional experience
Work History
Executive Associate Client Relations
Edge
01.2024 - 06.2026
- Assigned to a U.S.-based dermatology clinic client through Edge as the dedicated remote front-desk associate supporting all administrative and patient communication functions for a multi-provider practice, progressing through Associate → Senior Associate → Executive Associate based on performance and responsibility
- Supported a 7-provider dermatology practice across two U.S. clinic locations, managing all front-desk and patient communication operations
- Handled 75–80 inbound and outbound patient calls daily, including scheduling, follow-ups, prescription requests, and general inquiries
- Managed appointment scheduling, confirmations, cancellations, and provider calendar coordination
- Verified patient insurance eligibility, benefits, copays, deductibles, and referral requirements
- Communicated with insurance carriers such as Aetna, UnitedHealthcare, Blue Cross Blue Shield, Cigna, Humana, and Medicare
- Supported both dermatology and psychiatry workflows, adapting to multiple healthcare specialties
- Utilized EMA EMR, Spruce, Google Voice, Klara, and 3CX for patient communication, digital intake forms, telehealth coordination, and administrative workflows
- Processed referrals, fax documents, prescriptions, and medical records while ensuring accurate routing
- Maintained HIPAA compliance and accurate patient records in all communications
- Trained and onboarded 5 new associates on systems, workflows, and patient service standards
- Improved workflow efficiency and contributed to enhanced patient experience
Medical Office Receptionist
Psychiatry And Behavioral Center
10.2022 - 03.2023
- Provided front-desk support for two psychiatry providers in a behavioral health practice, including in-person appointment assistance and new patient paperwork processing
- Scheduled patient appointments and managed provider calendars
- Verified and updated patient demographics, insurance details, and medical history
- Completed patient intake including forms, consent documents, and insurance verification
- Coordinated check-in, check-out, and payment collection
- Assisted patients with insurance questions including copays and coverage details
- Maintained medical records using Practice Fusion EHR
- Supported telehealth visits using Doxy.me and assisted patients with virtual access
- Managed multi-line phone system and routed patient calls appropriately
- Processed referrals, prescriptions, faxing, scanning, and documentation
- Served as liaison between patients and providers
- Ensured HIPAA compliance and confidentiality at all times
- Provided exceptional customer service to patients, addressing inquiries and concerns promptly.
- Developed familiarity with psychiatric terminology to enhance communication with clinical staff.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
Education
Associate of Arts - General Studies
Wharton County Junior College
Wharton, TX05-2022
Bachelor of Arts - Psychology
University of Houston
Houston, TXSkills
- Patient Access & Front Desk Operations
- Insurance Verification (Eligibility, Benefits, Copays, Referrals)
- Appointment Scheduling & Calendar Management
- High-Volume Patient Communication (75–80 calls daily)
- EMR/EHR Systems (EMA, Practice Fusion)
- Telehealth Coordination (Doxyme, Klara)
- Digital Patient Communication & Intake Forms
- HIPAA Compliance & Patient Confidentiality
- Medical Records Management
- Clerical & Administrative Support
- Provider Communication & Coordination
- Medical Terminology
- Microsoft Word, Excel, Outlook,
- Google Voice, Spruce, Klara, 3CX
- Workflow Prioritization & Problem Solving
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Executive Associate Client Relations
Edge
01.2024 - 06.2026
Medical Office Receptionist
Psychiatry And Behavioral Center
10.2022 - 03.2023
Bachelor of Arts - Psychology
University of Houston
Associate of Arts - General Studies
Wharton County Junior College