Mahesh Gorle
Dallas,TX(Open For Relocation)
Summary
Operations professional with experience leading operations across Amazon catalog, retail, and customer support environments. Managed teams of 15+ associates driving execution across productivity, quality, and service-level expectations in fast-paced environments. Applied KPI tracking, operational planning, and real-time decision-making to ensure consistent workflow performance and output accuracy. Leveraged Lean principles and root cause analysis to identify process gaps and improve efficiency, process reliability, and operational performance.
Overview
4
4
years of professional experience
Work History
Housing Operations, Student Assistant
University Of Texas At Dallas
Richardson, TX
02.2025 - 07.2025
- Managed shift execution for 10+ associates, balancing workload distribution and task prioritization to maintain consistent service coverage during peak demand periods.
- Reduced service request turnaround delays by ~15–20% by identifying process inefficiencies and implementing workflow improvements.
Shift Manager, Team Member
Taco Bell
Richardson, TX
09.2024 - 01.2025
- Led shift operations for 8+ team members, ensuring smooth execution of staffing, service flow, and customer experience during high-demand periods.
- Managed real-time operational decisions during peak hours serving 800–900 customers daily, optimizing queue flow and maintaining service speed and accuracy.
- Resolved operational bottlenecks by reallocating staff and adjusting shift execution to maintain peak throughput.
Catalog Specialist, Program Management
Amazon
Remote, India
01.2022 - 07.2024
- Led a team of 17 associates managing 36.6M+ catalog SKUs, ensuring execution ownership of Brand Normalization operations at scale.
- Directed daily operational execution by prioritizing catalog workflows and allocating tasks based on business demand and volume fluctuations.
- Improved team productivity by ~17% through optimized workload distribution aligned with operational demand and execution capacity.
- Reduced recurring defects and rework by ~21% through RCA and Lean-based process improvements.
- Drove resolution of catalog escalations by aligning stakeholders and prioritizing critical issues to minimize operational disruption and maintain execution flow.
- Mentored and trained new hires on catalog processes, accelerating onboarding and improving execution consistency
Operations Representative
Concentrix
Andhra Pradesh, India
10.2021 - 01.2022
- Resolved 50–70+ customer and partner cases daily, achieving 98.83% QC and 9.2 CSAT, while ensuring timely resolution within SLA requirements.
- Prioritized multiple support queues based on urgency and impact to ensure efficient case handling and respones.
Education
Master of Science - Information Technology Management
The University of Texas At Dallas
05-2026
Bachelor of Technology - Electrical And Electronics Engineering
Jawaharlal Nehru Technological University Kakinada
07-2021
Skills
- Operations Management
- Team Leadership
- KPI Management
- Operational Planning & Prioritization
- Process Improvement (Lean / Kaizen / Six Sigma
- Root Cause Analysis
- Data-Driven Decision Making
- Cross-Functional Collaboration
- Project Management
- Performance Management
Timeline
Housing Operations, Student Assistant
University Of Texas At Dallas
02.2025 - 07.2025
Shift Manager, Team Member
Taco Bell
09.2024 - 01.2025
Catalog Specialist, Program Management
Amazon
01.2022 - 07.2024
Operations Representative
Concentrix
10.2021 - 01.2022
Master of Science - Information Technology Management
The University of Texas At Dallas
Bachelor of Technology - Electrical And Electronics Engineering
Jawaharlal Nehru Technological University Kakinada