Mahi Patel
Starbucks
Birmingham,AL
5
years of professional experience
Recent Psychology graduate with a strong foundation in employee relations, leadership, and high-volume customer service environments. Experienced in supervisory and key holder roles within retail, with a proven ability to lead teams, resolve conflicts, and maintain operational efficiency in fast-paced settings. Skilled in communication, coaching, and problem-solving with a focus on creating positive employee and customer experiences. Seeking to leverage behavioral science knowledge and hands-on leadership experience in a Human Resources role to support workforce engagement, performance, and organizational success.
Work History
Barista
1 Year 1 Month- Crafted high-quality beverages and food items to Starbucks standards while maintaining speed, accuracy, and consistency during peak hours.
- Delivered exceptional customer service by creating a welcoming environment and ensuring a positive experience for every guest.
- Operated POS systems efficiently, managed cash transactions, and supported mobile and drive-thru orders.
- Maintained store cleanliness, stocked inventory, and followed all food safety and sanitation guidelines.
- Collaborated with team members to meet daily operational goals and uphold Starbucks’ commitment to excellence.
Key Holder
2 Years 11 Months- Promoted from Seasonal Associate to Cashier Lead, then to Key Holder
- Delivered excellent customer service in a fast-paced retail setting
- Handled POS transactions, returns, and customer issues
- Trained new hires and supported opening/closing operations
- Maintained store cleanliness and visual merchandising standards
- Supervised daily store operations and delegated tasks to ensure workflow efficiency
- Motivated and coached team members to meet sales and performance goals
- Assisted in inventory management, including restocking, audits, and loss prevention
- Collaborated with management to improve scheduling, communication, and team productivity
- Handled escalation of customer concerns, ensuring positive outcomes and customer retention
Tutor
1 Year 1 Month- Created a supportive and engaging tutoring environment
- Explained academic concepts clearly and accessibly
- Used digital tools and platforms for scheduling and communication
- Helped students build study strategies and confidence
- Modeled professionalism and positive academic habits
Education
Bachelor of Science - Psychology, Chemistry
- Expected Graduation: December 2025
- GPA: 3.5
Skills
Strong communication and customer service
Leadership and team management
Highly organized and dependable
Quick learner and multitasker
POS system experience
Social media and digital platform proficiency
Conflict resolution and problem-solving
Time management and scheduling
Training and staff development
Inventory control and loss prevention
Sales and goal achievement
Adaptability in fast-paced environments
Cash handling accuracy and accountability
Visual merchandising and product presentation
Basic data entry and reporting
Conflict resolution and problem solvin
Languages
Hindi
Gujarati
Timeline
Barista
Starbucks
07.2025 - CurrentRead More
Key Holder
Bath and Body Works
09.2022 - 08.2025Read More
Tutor
Self Employed
08.2021 - 09.2022Read More
University of Alabama at Birmingham
Bachelor of Science from Psychology, Chemistry
Read More