Mahina Lipp
Kailua,HI
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Claims Support Clerk
GEICO
03.2020 - 02.2024
- Updated claims with the information received via police reports- including claimant information, injuries, adverse carrier information, and accident synopsis
- Filed new claims with adverse carriers over the phone or via their websites
- Contacted adverse carriers via phone or email for claim status updates including to request coverage/liability status and subrogation status
- Filled out and mailed/emailed SR-21 forms to DMV for policyholders
Liability Claims Adjuster
GEICO
12.2018 - 03.2020
- Took inbound calls to set up new losses including verifying accident facts to establish liability and determining policy coverage
- Took inquiry calls on existing claims from policyholders, claimants, body shops, medical providers, and adverse carriers and assisted in taking all necessary the next steps for the claim
- Maintained a case load with required follow ups on existing claims and completed the actions within the required timeframe
- Drafted written correspondence such as coverage letters and property damage releases
- Reviewed subrogation demands from adverse carriers and issued claim payments
Undergraduate Research Assistant
Colorado State University
01.2018 - 05.2018
- Assisted with data collection for BSHARP: A community-based music and arts engagement program that focuses on assessing the neurocognitive and psychosocial effects of a music-based program on individuals with mild cognitive impairment or dementia and on their caregivers.
- Administered and scored neuropsychological assessment tools on study participants (persons with dementia and caregivers)
Assistant Manager
All About You Consignment Boutique
09.2016 - 11.2017
- Independently managed daily store operations including cash handling, preparing new consignment inventory, and assigning staff to specific duties to best meet the needs of the store
- Responsible for training new employees on store procedures and practices
- Assisted with sales related data entry and updated email marketing correspondence via Mad Mimi
LifeLock Digital Correspondence Team Member
Qualfon
06.2014 - 08.2016
- Represented the company via social media sites such as Twitter and Facebook responding to public comments and private messages
- Represented the company via email and responded to customer questions and concerns
- Formulated and edited standardized email responses for team use via Microsoft OneNote and Word
- Assisted customers over the phone with identity theft issues as well as general account questions and maintained detailed records of each interaction for accuracy
Education
Bachelor of Art - Communication Studies
Colorado State University
Fort Collins, CO05-2018
Skills
- Customer service
- Client relations
- Computer proficiency
- Detail Oriented
- Scheduling appointments
- Data entry
- Team collaboration
- Conflict resolution
Timeline
Claims Support Clerk
GEICO
03.2020 - 02.2024
Liability Claims Adjuster
GEICO
12.2018 - 03.2020
Undergraduate Research Assistant
Colorado State University
01.2018 - 05.2018
Assistant Manager
All About You Consignment Boutique
09.2016 - 11.2017
LifeLock Digital Correspondence Team Member
Qualfon
06.2014 - 08.2016
Bachelor of Art - Communication Studies
Colorado State University