Mahina Otukolo
Kapolei,HI
Summary
Dynamic server with a strong work ethic in Customer Service based roles, adept in guest engagement. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
808 Craft House
Kapolei, HI
02.2024 - Current
- Utilized knowledge of our menu to enhance sales and customer engagement.
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and timely order delivery.
- Resolved customer complaints promptly, demonstrating problem-solving skills and ability to provide quality service under pressure.
Server
Paradise Cove Luau
Kapolei, HI
02.2025 - 12.2025
- Greeted guests while providing information and answering questions to help provide a smooth experience.
- Served guests with a 3 course dinner cycle and beverages, with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Star of Honolulu
07.2024 - 02.2025
• Set up and broke down dining rooms after each cruise.
• Completed a 5 course meal service to an assigned section of guests and accommodate for any requests they may have.
• Demonstrated upselling strategies to push wine and champagne bottles.
Education
High School Diploma -
Albany Senior High School
Auckland, New Zealand Skills
- Strong work ethic
- Service prioritization
- Initiative
- Customer service
Certification
Lifeguarding with CPR/AED for professional rescuers and first aid with waterfront skills.
Timeline
Server
Paradise Cove Luau
02.2025 - 12.2025
Server
Star of Honolulu
07.2024 - 02.2025
Server
808 Craft House
02.2024 - Current
High School Diploma -
Albany Senior High School