Mahk Chaudhry
Roslyn,NY
Summary
Dynamic and detail-oriented professional with extensive experience at Westbury Optometry, excelling in patient documentation and customer service. Proven ability to maintain safety compliance and foster teamwork, while effectively utilizing advanced software for data entry. Recognized for enhancing operational efficiency and delivering exceptional care in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Receptionist/Optometric Technician
Westbury Optometry
Westbury, New York
08.2024 - Current
- Developed and maintained an inpatient care log documenting patient medical history, medications, and diagnoses.
- Communicated daily with patients, delivering courteous service, and addressing inquiries.
- Monitored and reported individual patient care through hospital systems, including optical results, and allergies.
- Executed company policies and safety standards to uphold the cleanliness of the office and equipment.
- Fostered teamwork, enhancing efficiency in patient care and support.
- Maintained comprehensive records of patient interactions to facilitate continuity of care.
- Utilized hospital systems for effective tracking of patient progress and treatment outcomes.
- Ensured adherence to safety protocols to protect patient welfare and operational integrity.
- Greeted and assisted patients upon arrival at the optometry clinic.
Staff Member
Buckley Day Camp
06.2024 - 08.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Greeted children and parents assisted with variety of questions to foster exceptional customer service.
- Assisted with onboarding new staff members, providing orientation and support.
- Provided guidance and support to junior staff members in achieving performance goals.
- Helped implement staff training programs to encourage compliance with safety protocols.
- Liaised with management and other departments to maintain smooth operations.
- Participated in team-building activities to foster teamwork and collaboration.
Staff Member
Friday Night Recreation
10.2023 - 05.2024
- Established positive relationships with children and other staff members.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Assisted with onboarding new staff members, providing orientation and support.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Manager
Gourmet Sweets
Brooklyn, New York
01.2021 - 03.2024
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Managed inventory to ensure timely availability of ingredients and supplies.
- Trained staff on customer service best practices and product knowledge.
- Implemented efficient workflow strategies to enhance team productivity and morale.
Education
Radiological Sciences
St Johns University
Queens06.2028
High School Diploma -
Herrick's High School
New Hyde Park, NY06.2024
Skills
- Cleaning and organization
- Safe equipment operations
- Scheduling and coordination
- Multi-line phone systems
- Cash handling and payment processing
- Safety compliance
- Customer service skills
- Documentation expertise
- Data entry
- Advanced software proficiency
- Materials restocking
- Tech-Savvy
- Time management
- Communication skills
- Multi-line telephone skills
Languages
Urdu, Punjabi, English
Timeline
Receptionist/Optometric Technician
Westbury Optometry
08.2024 - Current
Staff Member
Buckley Day Camp
06.2024 - 08.2024
Staff Member
Friday Night Recreation
10.2023 - 05.2024
Manager
Gourmet Sweets
01.2021 - 03.2024
Radiological Sciences
St Johns University
High School Diploma -
Herrick's High School